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Customer Support Specialist

2 months ago

Los Angeles, California, United States VCA Animal Hospitals Full time
Position Overview

We are looking for a dedicated Customer Support Specialist to enhance our service team. The main duty will be to operate within our service center and manage a high volume of incoming calls.

At VCA Animal Hospitals, we prioritize the health of pets and strive for exceptional service. Our goal is to surpass the expectations of every pet owner.

We seek a friendly yet highly professional individual to help us fulfill our mission to our clients and their beloved pets.

Key Responsibilities

As the initial point of contact at VCA, the Customer Support Specialist establishes the atmosphere for our practice, fostering trust and confidence among our clients.

The Customer Support Specialist plays a crucial role in the hospital's operations and is accountable for:

  • Customer Service Duties:
    • Welcoming visitors and managing telephone inquiries.
    • Guiding clients and their pets to examination areas.
    • Scheduling and confirming appointments.
    • Conducting follow-up calls and reaching out to potential clients.
    • Explaining fees and processing payments.
    • Recommending and procuring products and services, including prescriptions.
  • Providing information about products and services, including educating clients on general pet care practices.
  • Managing medical records, reports, and correspondence.
  • Maintaining the cleanliness of the facility, ensuring it is tidy at all times.
Why Choose VCA Animal Hospitals?

We are committed to supporting our associates and promoting ongoing education and personal career growth. VCA Animal Hospitals is part of a larger network of dedicated professionals who encourage exploration within the veterinary field.

We value equity, inclusion, and diversity, striving to create an environment where a talented mix of individuals can thrive and contribute their best work.

Additionally, we foster a workplace where you can concentrate on your career, well-being, and the patients you serve.

Benefits for Hourly Associates

VCA Animal Hospitals provides a competitive compensation and benefits package, including:

  • Medical, Dental, and Vision insurance
  • 401(k) retirement plan
  • Pet care discounts
  • Paid vacation, holidays, and sick days
  • Health and wellness programs

Compensation is negotiable based on qualifications and experience. The pay range for this role is competitive.

Join us to be part of a supportive community that values your contributions and encourages your professional journey.