Seasonal Facilities Services Representative
5 days ago
About Emcorgovservices
Emcorgovservices is a leading provider of essential facilities maintenance services to national and regional commercial customers. Our team delivers consistent facilities maintenance services across a nationwide footprint for approximately 150 customers in over 80,000 locations.
Job Summary
The Seasonal Facilities Services Representative is a key contributor in the execution of our customer commitments. This position is responsible for being the first point of contact for customers and suppliers, providing accurate and timely information, assisting customers and suppliers with their concerns and resolving issues when applicable.
Key Responsibilities
- Provide exceptional customer service and support to customers and suppliers
- Manage voicemail and third-party systems to ensure timely and accurate communication
- Document all notes, issues, and escalations in our work order management system
- Resolve service issues with customers and suppliers when applicable and escalate when necessary
- Manage recurring services and their statuses, as well as all additional customer requests
- Review and analyze field inspection reports and enter appropriate work orders or issues into our proprietary database
- Reconcile billing and service level data provided from third-party systems with our proprietary database
Requirements
- Ability to work a flexible schedule, including early mornings, evenings, and weekends
- BA/BS from an accredited college or university or equivalent in education and work experience
- Minimum 2-3 years of experience working in a high-volume, fast-paced customer service role
- Proficiency with Microsoft Excel and Word
- Customer Relationship Management (CRM) experience managing facility service or similar work orders
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Norristown, Pennsylvania, United States Emcorgovservices Full timeJob Title: Seasonal Facilities Services Customer Service RepresentativeJob Category: Operations ServicesRequisition Number: SEASO016468Company Overview:Emcorgovservices, a subsidiary of EMCOR Group, Inc., stands as a premier provider of essential facilities maintenance solutions. Our expertise encompasses a wide range of services, including both interior and...
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Norristown, Pennsylvania, United States Emcorgovservices Full timeJob Title: Seasonal Facilities Services Customer Service RepresentativeJob Category: Operations ServicesJob Summary: The Seasonal Facilities Services Customer Service Representative plays a crucial role in fulfilling the commitments of Emcorgovservices to its clients. This position serves as the primary point of contact for both customers and suppliers,...
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