Customer Care Specialist for Seasonal Facilities Operations
1 week ago
Job Title: Seasonal Facilities Services Customer Service Representative
Job Category: Operations Services
Job Summary: The Seasonal Facilities Services Customer Service Representative plays a crucial role in fulfilling the commitments of Emcorgovservices to its clients. This position serves as the primary point of contact for both customers and suppliers, ensuring the provision of accurate and timely information, addressing inquiries, and resolving issues as necessary. The representative collaborates with team members to guarantee that all service-related matters are handled promptly, significantly influencing the overall profitability of the business.
Key Responsibilities:
- Manage and respond to inbound and outbound communications (phone, email, etc.) as assigned, maintaining a professional demeanor.
- Document all interactions, issues, and escalations in the company’s work order management system for timely and accurate follow-up.
- Address service-related concerns with customers and suppliers, escalating issues when appropriate.
- Oversee recurring services and additional customer requests, from obtaining quotes to ensuring service completion and verification.
- Analyze daily, weekly, and monthly reporting for exceptions and communicate with relevant parties as needed.
- Review field inspection reports submitted by associates and enter relevant work orders into the proprietary database.
- Reconcile billing and service level data from third-party systems with the company’s database on a regular basis.
- Perform any other duties as assigned by management.
Qualifications:
- Ability to work a flexible schedule, including early mornings, evenings, and weekends.
- BA/BS from an accredited institution or equivalent experience.
- 2-3 years of experience in a high-volume, fast-paced customer service environment.
- Proficiency in Microsoft Excel and Word; experience with Customer Relationship Management (CRM) systems managing facility service work orders.
Emcorgovservices offers competitive compensation and is committed to finding individuals with the skills and talent necessary for our ongoing growth and success. We are an Equal Opportunity Employer, welcoming applicants from diverse backgrounds.
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Norristown, Pennsylvania, United States Emcorgovservices Full timeJob Title: Seasonal Facilities Services Customer Service RepresentativeJob Category: Operations ServicesRequisition Number: SEASO016468Company Overview:Emcorgovservices, a subsidiary of EMCOR Group, Inc., stands as a premier provider of essential facilities maintenance solutions. Our expertise encompasses a wide range of services, including both interior and...
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