Facilities Service Coordination Specialist

2 weeks ago


Norristown, Pennsylvania, United States EMCOR Group Full time

Facilities Customer Service Coordinator - Exterior Services

Job Category: Operations Services Requisition Number: FACIL016939

Overview

EMCOR Group, Inc. is a premier provider of essential facilities maintenance solutions, encompassing both interior and exterior services along with electrical, mechanical, and plumbing expertise. Our extensive network of over 11,000 service partners enables us to deliver reliable facilities maintenance across a vast geographical area, serving approximately 150 clients at over 80,000 locations nationwide, including Puerto Rico and Canada.

Position Summary

The Facilities Customer Service Coordinator plays a vital role in fulfilling EMCOR's customer commitments. This position serves as the primary point of contact for clients and suppliers, delivering accurate and timely information, addressing inquiries, and resolving issues as necessary. Collaboration with team members is essential to ensure that all service matters are handled promptly, significantly influencing the company's profitability.

Key Responsibilities

  • Manage inbound and outbound communications (phone, email, etc.) as assigned, maintaining a professional and positive representation of EMCOR.
  • Document all interactions, issues, and escalations in the company's work order management system for timely and accurate follow-up.
  • Address service issues with clients and suppliers, escalating matters when appropriate.
  • Oversee recurring services and their statuses, along with additional customer requests, from quote acquisition to service completion and verification.
  • Review Integrated Voice Response (IVR) reporting regularly for exceptions and communicate with relevant parties as needed.
  • Analyze field inspection reports submitted by field associates and enter appropriate work orders into the proprietary database.
  • Reconcile billing and service level data from third-party systems with EMCOR's proprietary database on a regular basis.
  • Perform any other duties as assigned by management.

Qualifications

EMCOR requires all new hires who will be required to work onsite to be vaccinated for COVID-19. Proof of complete vaccination will be necessary. EMCOR is an equal opportunity employer and will provide reasonable accommodations for individuals unable to be vaccinated in accordance with applicable laws.

A Bachelor’s degree from an accredited institution or equivalent experience is required.

A minimum of 2-3 years of experience in a high-volume, fast-paced customer service environment is essential.

Proficiency in Microsoft Excel and Word is required, along with experience in Customer Relationship Management (CRM) systems for managing facility service work orders.

Flexibility in scheduling during peak seasons and availability for overtime is necessary.

We offer a competitive salary and a comprehensive benefits package, seeking individuals with the skills and talent to contribute to our ongoing growth and success. EMCOR is an Equal Opportunity Employer/Veterans/Disabled.



  • Norristown, Pennsylvania, United States EMCOR Facilities Services Full time

    About EMCOR Facilities Services:EMCOR Facilities Services is a premier provider of critical facilities maintenance solutions, offering a wide range of services including both interior and exterior maintenance, as well as electrical, mechanical, and plumbing services. We cater to national and regional commercial clients who manage extensive multi-site...


  • Norristown, Pennsylvania, United States Child & Family Focus, Inc. Full time

    Job SummaryChild & Family Focus, Inc. is seeking a highly skilled IT and Facilities Coordinator to join our team. The successful candidate will be responsible for ensuring the efficient operation of our IT equipment and facilities, providing employees with optimal working conditions.Key ResponsibilitiesIT Department:Manage the onboarding process for new...


  • Norristown, Pennsylvania, United States EMCOR Group Full time

    Facilities Customer Service Coordinator - Exterior ServicesJob Category: Operations Services Requisition Number: FACIL016939OverviewEMCOR Group, Inc. is a premier provider of essential facilities maintenance solutions, encompassing both interior and exterior services, along with electrical, mechanical, and plumbing support for commercial clients with...


  • Norristown, Pennsylvania, United States EMCOR Group Full time

    Facilities Customer Service Coordinator - Exterior ServicesJob Category: Operations Services Requisition Number: FACIL016939OverviewEMCOR Group, Inc. is a premier provider of essential facilities maintenance solutions, encompassing both interior and exterior services, along with electrical, mechanical, and plumbing support. We cater to national and regional...


  • Norristown, Pennsylvania, United States Child & Family Focus, Inc. Full time

    Job SummaryChild & Family Focus, Inc. is seeking a highly skilled and detail-oriented IT and Facilities Coordinator to join our team. As a key member of our operations department, you will be responsible for ensuring the smooth functioning of our IT equipment and facilities.Key ResponsibilitiesFacilities Management:Plan and coordinate installations and...


  • Norristown, Pennsylvania, United States JobsRUs Full time

    Job OverviewJobsRUs is looking to recruit a Facility Maintenance Specialist to support our client in maintaining a clean and organized environment.Benefits Offered:Competitive Weekly CompensationHourly Rate: $11.09Work Schedule:Shift: 7:00 AM - 3:30 PMRole Responsibilities:The selected candidate will be responsible for ensuring cleanliness and orderliness...


  • Norristown, Pennsylvania, United States Child & Family Focus, Inc. Full time

    Job SummaryChild & Family Focus, Inc. is seeking a skilled Facilities and IT Coordinator to join our team. This is a full-time, hourly position that requires a unique blend of technical and administrative skills.Key ResponsibilitiesAssist both the IT and Facilities departments in ensuring the efficient operation of CFF's equipment and facilities.Plan and...


  • Norristown, Pennsylvania, United States JobsRUs Full time

    Position Overview:JobsRUs is looking to recruit a dedicated Sanitation Services Specialist. This role is essential for maintaining cleanliness and order in various facilities, including commercial spaces, healthcare institutions, educational establishments, and more.Key Benefits:- Competitive Pay: $11.20/Hour- Weekly CompensationShift Information:- Working...


  • Norristown, Pennsylvania, United States Globus Medical Full time

    About the RoleGlobus Medical is seeking a highly skilled and experienced Corporate Transportation and Facilities Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional transportation services to our clients, employees, and high-level guest visitors, while also maintaining the facilities...


  • Norristown, Pennsylvania, United States Staff Today Inc Full time

    Position Overview Role: Clinical Social Services Specialist (SW 2) - Advanced Level Compensation: $31 per hour Work Schedule: 8 AM – 4 PM (30-minute lunch break) Essential Qualifications: A Bachelor’s degree in Social Work from an accredited institution or equivalent qualifications and experience. Proficiency in basic computer applications, including...


  • Norristown, Pennsylvania, United States Lockheed Martin Full time

    Job Title: Space Planning SpecialistWe are seeking a highly skilled Space Planning Specialist to join our team at Lockheed Martin. As a key member of our organization, you will play a critical role in creating, designing, and building solutions to some of the world's hardest engineering problems.This is an exciting opportunity to work with a talented team of...


  • Norristown, Pennsylvania, United States option companion care Full time

    Patient Care Coordinator Role at Option Companion CareBenefits and AdvantagesFlexible Scheduling OptionsAttractive Compensation PackagePathways for Professional AdvancementPosition OverviewWe are seeking a committed Patient Care Coordinator to join our esteemed team at Option Companion Care. In this pivotal role, you will be instrumental in evaluating...


  • Norristown, Pennsylvania, United States Emcorgovservices Full time

    About EmcorgovservicesEmcorgovservices is a leading provider of essential facilities maintenance services to national and regional commercial customers. Our team delivers consistent facilities maintenance services across a nationwide footprint for approximately 150 customers in over 80,000 locations.Job SummaryThe Seasonal Facilities Services Representative...


  • Norristown, Pennsylvania, United States U-Haul Full time

    Job SummaryU-Haul is seeking a highly organized and detail-oriented Facility Housekeeper to join our team. As a Facility Housekeeper, you will play a critical role in maintaining the cleanliness and organization of our facilities, ensuring a positive experience for our customers and employees.Key Responsibilities:Provide thorough cleaning and maintenance of...


  • Norristown, Pennsylvania, United States Lockheed Martin Full time

    Job Title: Space Planning SpecialistWe are seeking a highly skilled Space Planning Specialist to join our team at Lockheed Martin, a leader in the aerospace and defense industry.As a Space Planning Specialist, you will play a critical role in creating, designing, and building solutions to some of the world's most complex engineering problems.About the...


  • Norristown, Pennsylvania, United States Berger Rental Communities Full time

    Position OverviewApartment Maintenance SpecialistCompensation and BenefitsHourly wage ranging from $20 to $24Monthly bonuses for renewals and completion of work ordersComprehensive benefits package including medical, dental, vision insurance, and a 401K planSign-on bonus of $1,000 and an on-call bonus of $140 per weekKey ResponsibilitiesAddress service...


  • Norristown, Pennsylvania, United States Delphi-US, LLC - Peacemakers in the Talent War Full time

    Position: Transmission Model Engineering Specialist (Contract)Work Arrangement: Hybrid (2-3 days per week)Contract Duration: 2+ yearsJob Overview:The Engineering Specialist will collaborate with model coordination personnel to collect updates on transmission models from various member organizations and adjacent entities within the Energy Management System...


  • Norristown, Pennsylvania, United States The Tustin Group Full time

    Job OverviewThe Tustin Group is actively seeking a skilled HVAC Service Specialist to join our dynamic team. If you are looking for a fulfilling career that not only offers enjoyment but also recognizes your dedication, you have found the right place. Our workplace culture is built on the foundation of our exceptional team members, and we prioritize creating...


  • Norristown, Pennsylvania, United States Emcorgovservices Full time

    Job Title: Seasonal Facilities Services Customer Service RepresentativeJob Category: Operations ServicesRequisition Number: SEASO016468Company Overview:Emcorgovservices, a subsidiary of EMCOR Group, Inc., stands as a premier provider of essential facilities maintenance solutions. Our expertise encompasses a wide range of services, including both interior and...


  • Norristown, Pennsylvania, United States Gaudenzia Full time

    About the RoleGaudenzia is seeking an experienced Administrative Assistant to join our team. As an Administrative Assistant, you will play a critical role in supporting the smooth operation of our programs.Key ResponsibilitiesDatabase Management: Set up and maintain accurate and confidential electronic and paper files in accordance with state and federal...