IT Service Operations Solutions Consultant

1 week ago


Southfield Michigan, United States ServiceNow Full time

Position Overview:
ServiceNow is on the lookout for presales specialists and architects focused on IT Service Operations, emphasizing hands-on expertise in IT Service and Operations Management, data center technologies, DevOps, and enterprise architecture initiatives.

Role Responsibilities:
The presales specialist/architect will deliver technical expertise to assist clients with product and solution leadership during pre-sales interactions. You will play a crucial role in acquiring and retaining clients by employing top-tier technical pre-sales consulting methods to showcase the capabilities, adaptability, and user-friendliness of IT Service and Operations Management on the ServiceNow SaaS platform.

This position requires a technical consultant adept at navigating both broad and deep aspects of solution delivery and positioning throughout the sales process.

Key Duties Include:

  • Developing and contributing to sales initiatives centered on IT Service Operations, utilizing hands-on data center technologies, DevOps, and enterprise architecture strategies with ServiceNow applications.
  • Maintaining a portfolio of Service Operations solutions built on the ServiceNow platform.
  • Creating and managing programs that empower Solution Consultants to illustrate the value of Service Operations on the ServiceNow platform.
  • Conducting product demonstrations, both standard and customized, for potential and existing clients, in various formats.
  • Generating product demo scripts and scenarios while overseeing demonstration environments.
  • Collaborating closely with product management and engineering teams to align on roadmaps and field insights.
  • Understanding the business and technical challenges addressed by the products, including regulations, business drivers, evolving needs, and security considerations.
  • Providing mentorship and training to peers and colleagues within the organization.
  • Scoping and executing Proof of Concept/Proof of Value engagements with prospects.
  • Responding to Requests for Information/Proposal documents.
  • Supporting marketing initiatives such as user conferences, trade shows, and webinars.
  • Staying informed on competitive analyses and understanding key differentiators.
  • Serving as a regional team lead to guide practice activities as needed.
  • In collaboration with Sales Personnel and Professional Services, conducting transition briefings to communicate commitments and expectations for deployment.


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