Sales Support Representative
2 weeks ago
Join Polar Marketing as a Customer Support Associate
Are you passionate about delivering top-notch customer service while leveraging your sales skills? In this dynamic role, you will be at the forefront of customer interactions, ensuring satisfaction and driving sales success.
Key Responsibilities:
- Act as the primary contact for our clientele, providing outstanding support and assistance.
- Address customer inquiries, supply product details, facilitate order processing, and resolve issues to guarantee a smooth experience.
- Recognize and capitalize on opportunities for upselling and cross-selling, enhancing customer value.
- Establish and nurture relationships with customers, gaining insights into their preferences and history to offer tailored recommendations.
- Work closely with the sales team to achieve or surpass sales objectives, engaging in promotional activities.
- Maintain an in-depth understanding of our product offerings, features, and advantages to effectively engage with customers and finalize sales.
- Manage sales orders and customer accounts with precision, ensuring prompt follow-up and accuracy.
- Stay informed about industry trends, competitor products, and market conditions to provide valuable insights that inform sales strategies.
- Accurately document customer interactions and transactions in our CRM system, ensuring comprehensive and current records.
- Collaborate with various teams to address customer concerns and uphold high levels of satisfaction.
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