Customer Service and Sales Support Representative

2 weeks ago


Albuquerque, New Mexico, United States Triumph Management Group, Inc. Full time
Job Overview

Position Summary:

As a Junior Customer Support Specialist at Triumph Management Group, Inc., you will be integral to our operational success by assisting both the customer service and sales teams. This role serves as the primary contact for prospective clients, offering insights into our services, addressing questions, and facilitating the enrollment journey. This position is an excellent opportunity to develop essential skills in customer relations, sales, and client engagement, with significant potential for career advancement.

Key Responsibilities:

  • Act as the first point of contact for potential clients, responding to inquiries and delivering precise information about our offerings.
  • Engage with clients and effectively conduct presentations to promote new enrollments and boost sales.
  • Guide clients through the enrollment process, assisting with necessary documentation and procedures.
  • Work closely with the sales team to identify leads and ensure timely follow-up communications.
  • Maintain a thorough understanding of our services, pricing, and product offerings to effectively resolve client inquiries.
  • Utilize customer relationship management (CRM) software to document client interactions, update records, and monitor progress throughout the sales cycle.
  • Participate in ongoing training sessions to enhance product knowledge, customer service capabilities, and sales strategies.
  • Contribute to meeting team and individual sales objectives while maintaining a commitment to outstanding customer service.
  • Collaborate with internal departments to ensure a smooth customer experience from initial contact to successful enrollment.

Qualifications:

  • High school diploma or equivalent; a college degree is preferred.
  • No previous experience necessary; comprehensive training will be provided.
  • Strong interpersonal skills with the ability to establish rapport with a diverse clientele.
  • Excellent verbal and written communication abilities.
  • Positive and enthusiastic demeanor, with a genuine commitment to delivering exceptional customer service.
  • Detail-oriented and organized, capable of managing multiple tasks effectively.
  • Basic computer proficiency and familiarity with CRM systems is beneficial.
  • Willingness to learn and adapt in a dynamic, fast-paced environment.

#Li-Onsite

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