Client Services Coordinator
2 weeks ago
• Opportunities for Professional Growth
• Service Benefits - Varying by Location
Company Overview
RELIVE Health Wellington is a leading health and wellness center dedicated to prioritizing our clients. We specialize in crafting personalized wellness solutions that deliver exceptional results.
Our approach transcends temporary fixes, empowering clients to take control of their health and well-being, enabling them to look, feel, and be their best selves.
From combating fatigue to rejuvenating vitality, our focus remains singular: you.
Job Summary
As a Front Desk Operations Associate or Health Center Coordinator, you will uphold a high standard of professionalism and confidentiality.
Key Responsibilities
• Greet patients and visitors warmly, whether in person or over the phone, and address inquiries appropriately.
• Ensure appointments run smoothly by notifying providers of patient arrivals and managing service delivery timelines.
• Ensure the availability of treatment information by managing patient records efficiently.
• Maintain patient accounts by accurately recording and updating personal and financial information.
• Process scripts, update financial details, and manage patient charges while ensuring timely invoicing and fulfillment.
• Oversee office inventory and equipment by monitoring stock levels, anticipating supply needs, and coordinating orders.
• Support operational efficiency by following established policies and procedures and reporting necessary changes.
• Collaborate with administrative and medical team members throughout the patient journey and engage in shared decision-making.
• Utilize online booking systems accurately.
• Assist patients with inquiries and follow-ups as needed.
Qualifications
• Minimum education level: GED.
• Previous experience in customer service roles is required.
• Experience in a healthcare setting is preferred.
This position is independently operated by a franchisee. All applications will be directed to the franchisee, and hiring decisions will be made by their management team. For inquiries regarding employment, please contact the franchise location directly.
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