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Client Services Coordinator
2 months ago
- Growth Potential
- Service Benefits - Varying by Location
Company Overview
RELIVE is a leading health and wellness center dedicated to prioritizing our clients by crafting tailored wellness solutions that yield exceptional results. We focus on long-term health improvements, empowering our clients to enhance their overall well-being.
Our services range from combating fatigue to rejuvenating vitality, all centered around one core principle: our commitment to you.
Job Summary
As a Health Center Front Desk Associate, you will uphold a high standard of professionalism and confidentiality. This role involves efficiently onboarding and checking out clients based on the services they receive. Establishing effective working relationships with staff and external partners is essential. You will maintain comprehensive knowledge of all clinic offerings and ensure that clients receive exemplary care throughout their visit.
Key Responsibilities
- Greet patients and visitors warmly, either in person or over the phone, addressing inquiries or directing them appropriately.
- Enhance patient satisfaction and optimize provider time by effectively scheduling appointments.
- Ensure appointments run smoothly by notifying providers of patient arrivals and managing service delivery timelines.
- Provide comfort to patients by addressing their concerns and maintaining a welcoming reception area.
- Manage patient records meticulously to ensure treatment information is readily available.
- Maintain patient accounts by accurately recording and updating personal and financial details.
- Oversee office inventory and equipment, ensuring supplies are adequately stocked and ordered as needed.
- Safeguard patient rights by adhering to HIPAA regulations and ensuring confidentiality of sensitive information.
- Support clinic operations by following established policies and procedures and reporting necessary changes.
- Collaborate with administrative and medical team members before and after therapy sessions.
- Utilize online booking systems proficiently.
- Assist patients with inquiries and follow-up communications.
Qualifications
- Minimum education level: GED.
- Prior experience in customer service roles.
- Experience in a healthcare environment is preferred.
This position is managed by an independent franchisee. All hiring decisions will be made by the franchise management.