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Client Services Associate

2 months ago

Tallahassee, United States Nationwide Full time

About the Role
At Nationwide, the role of a Client Services Associate involves providing exceptional support to our clients through various service channels.

This position encompasses handling transactions, managing inbound customer inquiries, and assisting with product applications through digital platforms.

Key Responsibilities
As a Client Services Associate, you will:

  • Engage with customers in person, over the phone, and online, ensuring they receive top-notch service.
  • Handle customer transactions at the counter while educating them on our digital banking services.
  • Address customer queries through multiple communication channels, including phone and online.
  • Dedicate 1-2 days per week to exclusively manage customer calls.

About You
We value not only your experience and skills but also your personal attributes. We seek individuals who are passionate about making a positive impact on our clients' lives. You will guide customers through online banking and discuss our diverse range of services, adapting your approach to meet their unique needs.

Comfort with digital tools and applications is essential. Our commitment to a customer-first approach means prioritizing our clients' needs in all interactions.

Core Behaviors
To strengthen your application, demonstrate the following behaviors:

  • Transparency: Communicate honestly and directly, ensuring clarity in all exchanges.
  • Continuous Improvement: Strive for excellence and seek innovative ways to enhance service delivery.
  • Accountability: Focus on impactful outcomes, taking responsibility for your contributions.

Employee Benefits
Nationwide offers a variety of employee benefits, including:

  • A personal pension plan with generous employer contributions.
  • Paid volunteering opportunities.
  • Annual leave, pro-rated for part-time roles.
  • Life assurance coverage.
  • Access to a performance-related bonus.
  • Training and development programs to advance your career.
  • Health and wellness resources.
  • Potential salary increase based on demonstrated competencies.

About Nationwide
As the largest building society in the world, Nationwide serves over 15 million customers, fostering a unique relationship with a significant portion of the UK population. Our member-owned structure allows us to prioritize our clients' needs and deliver fair and rewarding banking services.

Next Steps
If you believe this role aligns with your skills and aspirations, we encourage you to apply. You will need to submit your updated CV and complete a brief questionnaire.

We are committed to keeping all applicants informed throughout the selection process.