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Client Services Coordinator

2 months ago

Tallahassee, United States RELIVE Health Wellington Full time
Benefits and Opportunities

• Growth Potential
• Service Benefits - Vary by Location

Company Overview


RELIVE is a leading health and wellness center dedicated to prioritizing client needs to develop tailored wellness solutions that yield exceptional results.

We focus on long-term health rather than quick fixes, empowering our clients to take control of their well-being so they can look, feel, and be their best selves.

Our services range from combating fatigue to rejuvenating vitality. Ultimately, our mission centers around one principle: you.

Job Summary


As a Health Center Front Desk Specialist, you will uphold a high standard of professionalism and confidentiality.

This role involves effectively onboarding and checking out clients based on the services rendered. Building strong working relationships with colleagues and external partners is essential. You will maintain comprehensive knowledge of all clinic offerings and ensure the highest level of product expertise. Your goal is to provide clients with outstanding care throughout their clinic experience. You will also understand product ingredients and be able to explain their benefits to clients. Effective communication with guests, members, and patients via phone, email, and in-person interactions is crucial to promote RELIVE services and membership options.

Key Responsibilities


• Greet patients and visitors warmly, either in person or over the phone, addressing inquiries or directing them appropriately.

• Enhance patient satisfaction, optimize provider time, and maximize treatment room utilization by efficiently scheduling appointments.


• Keep patient appointments on track by notifying providers of arrivals, reviewing service delivery against the schedule, and reminding them of any delays.

• Alleviate patient concerns by anticipating anxieties, answering questions, and maintaining a welcoming reception area.

• Ensure treatment information is accessible by managing patient records effectively.

• Maintain patient accounts by collecting, recording, and updating personal and financial details.


• Handle scripts, update financial records, process patient charges, and manage third-party invoicing and fulfillment.


• Oversee office inventory and equipment by monitoring stock levels, anticipating supply needs, placing orders, and coordinating with the Office Manager for service and repairs.

• Safeguard patient rights by adhering to HIPAA regulations and ensuring the confidentiality of personal and financial information.

• Support clinic operations by following established policies and procedures and reporting necessary changes.

• Collaborate with administrative and medical team members before and after therapy sessions, participating in shared decision-making.

• Utilize online booking systems accurately.

• Assist patients with inquiries and follow-ups.

Qualifications

• Minimum education level: GED.

• Previous experience in customer service roles.

• Experience in a healthcare environment is preferred.

This position is independently operated by a franchisee. All applications will be directed to the franchisee, and hiring decisions will be made by their management team.

All employment inquiries should be directed to the franchise location, not to RELIVE Corporate.