Service Writer

3 months ago

Tallahassee, United States WorkForce Services Inc. Full time
Job DescriptionJob DescriptionSalary: $50,000 to $70,000 / year Salary

The Service Writer serves as a key liaison between the maintenance team and our clients, coordinating and managing service activities for a diverse fleet of vehicles. This role requires a blend of technical knowledge, customer service skills, and administrative acumen to ensure that all vehicles are serviced timely and effectively.


Key Responsibilities:

  1. Client Communication: Act as the primary point of contact for clients, managing inquiries and updates regarding vehicle service status. Ensure clear and consistent communication throughout the service process.
  2. Service Scheduling: Coordinate and schedule maintenance and repair appointments, balancing client needs with workshop availability. Track and manage the service calendar to optimize workflow.
  3. Work Order Management: Generate, process, and track work orders. Ensure accurate documentation of service requests, completed work, and associated costs.
  4. Vehicle Assessment: Work closely with technicians to understand service requirements. Assist in initial vehicle assessment to accurately determine service needs.
  5. Parts Coordination: Coordinate with parts suppliers to obtain necessary components for vehicle servicing. Ensure timely delivery and accurate invoicing of parts.
  6. Quality Assurance: Oversee the quality of work performed, ensuring that services meet both client expectations and safety standards.
  7. Invoice Preparation and Processing: Prepare and process invoices, ensuring accuracy in billing for services and parts. Address any billing inquiries or discrepancies.
  8. Record Keeping: Maintain comprehensive records of all services performed, including details of repairs, maintenance activities, and costs.
  9. Feedback Management: Collect and address client feedback to continuously improve service quality and customer satisfaction.
  10. Compliance and Safety: Ensure compliance with industry standards and safety regulations in all service activities.


Qualifications:

  • Proven experience as a Service Writer or similar role in automotive or fleet maintenance.
  • Strong understanding of automotive mechanics and maintenance requirements for light to heavy-duty vehicles.
  • Excellent communication and interpersonal skills for effective client interaction.
  • Proficiency in service scheduling and work order management software.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • High attention to detail and commitment to quality.
  • Basic financial acumen for invoicing and billing processes.


Education:

  • High school diploma or equivalent; post-secondary education in automotive service or a related field is a plus.


Certifications:

  • Relevant certifications in automotive service or fleet management are beneficial.

  • Service Writer

    2 days ago

    Tallahassee, United States Nextran Truck Centers Full time

    Job DescriptionJob DescriptionNextran Truck CentersService Writer - Tallahassee, FLAre you looking to further develop your profession into a career? Are you driven by opportunity?Nextran Truck Centers is hiring!Our Employees Benefit from:Career Paths || Network of 25 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life...

  • Service Center Supervisor

    6 days ago

    Tallahassee, Florida, United States Nextran Truck Center Full time

    Job OverviewPosition SummaryThe Service Center Supervisor is responsible for guiding, mentoring, and overseeing service shop staff to ensure an outstanding level of customer service is maintained by completing all tasks within the promised timeframe as efficiently as possible. This role involves regularly assisting management in the development of...

  • Service Advisor

    4 months ago

    Tallahassee, United States Werner Hyundai Full time

    Job DescriptionJob DescriptionAs a Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating...

  • Parts To Service Liason

    5 days ago

    Tallahassee, United States RIDENOW POWERSPORTS Full time

    Job DescriptionJob DescriptionRideNow Powersports Tallahassee, a subsidiary of RumbleOn, is seeking outgoing, friendly individuals to join our Parts Team! If you have the confidence to sell, love the idea of making unlimited commission selling cool stuff, are a customer service rockstar, and live to ride, this opportunity may be perfect for...

  • Heavy Duty Truck Service Coordinator

    23 hours ago

    Tallahassee, Florida, United States Nextran Truck Centers Full time

    Job DescriptionNextran Truck Centers is seeking a skilled Service Writer to join our team.Key Responsibilities:Schedule Service Work: Coordinate with customers to schedule service appointments and ensure timely completion of repairs.Estimate Repair Costs: Provide accurate written estimates for parts and labor, including recommended maintenance...

  • Service Advisor

    2 days ago

    Tallahassee, Florida, United States Werner Hyundai Full time

    Job SummaryWe are seeking a highly skilled and motivated Service Advisor to join our team at Werner Hyundai. As a Service Advisor, you will play a critical role in promoting our innovative parts and accessories, working with the latest diagnostic technology, and providing exceptional customer service.Key ResponsibilitiesCustomer Service: Provide top-notch...

  • Medical Document Writer

    1 month ago

    Tallahassee, United States The Evolvers Group Full time

    Required Experience: Minimum 3+ years of experience developing advance planning documents preferred. Minimum 3+ years prior state government/public sector experience with health and human services programs preferred (such as Medicaid, MMIS, claims processing, eligibility, HHS analytics, SNAP, etc.). Working knowledge of government regulations as they...

  • Warranty Clerk Sign On Bonus for Experience

    4 weeks ago

    Tallahassee, United States Werner Hyundai Full time

    Position: Warranty ClerkJob Type: Full-Time Experience: Warranty Experience Mandatory Earnings: Based upon experienceWork Schedule: Monday-Friday You will report to the Service Manager of your respective dealership.This is not a remote position.Drug-free workplaceMust be willing to submit to a Pre-Employment Background Check, Motor Vehicle Report Review &...

  • Warranty Processing Specialist

    2 weeks ago

    Tallahassee, United States Werner Hyundai Full time

    Position: Warranty Processing SpecialistJob Type: Full-TimeExperience: Prior Warranty Experience RequiredCompensation: Based on experienceWork Schedule: Monday to FridayReporting Structure: You will report to the Service Manager at Werner Hyundai.Work Environment: This position is not remote.Workplace Policy: Drug-free environmentPre-Employment Requirements:...

  • Warranty Processing Specialist

    2 weeks ago

    Tallahassee, United States Werner Hyundai Full time

    Position: Warranty Processing SpecialistJob Type: Full-TimeExperience: Previous Warranty Experience RequiredCompensation: Based on QualificationsWork Schedule: Monday to FridayReporting Structure: You will report directly to the Service Manager.Work Environment: This position is not remote.Workplace Policy: Drug-free environmentPre-Employment Requirements:...

  • Warranty Claims Specialist

    2 weeks ago

    Tallahassee, United States Werner Hyundai Full time

    Position: Warranty ClerkJob Type: Full-TimeExperience: Previous Warranty Experience RequiredCompensation: Based on ExperienceWork Schedule: Monday to FridayReporting Structure: You will report directly to the Service Manager.Work Environment: This position is not remote.Workplace Policy: Drug-free environmentPre-Employment Requirements: Must be willing to...