Probation and Pretrial Services Coordinator

2 weeks ago

Tallahassee, United States Leon County BOCC Full time
Probation and Pretrial Services Coordinator

Salary: $32, $53,019.20 Annually

Job Type: Career Service Full Time

Department: Office of Intervention & Detention Alternatives

Division: COUNTY PROBATION DIVISION

GENERAL DESCRIPTION OF DUTIES

This role is situated within the Office of Intervention and Detention Alternatives (OIDA), committed to enhancing the quality of life for clients while guiding them towards becoming responsible and productive members of society.

The position involves supporting clients and OIDA personnel with appointments, inquiries, data management, processing payments for mandated services, handling court documentation, and preparing correspondence.


ESSENTIAL DUTIES
  • Provide exemplary customer service by managing incoming calls on multi-line systems, directing inquiries, and welcoming visitors professionally.
  • Conduct client intake and manage files, ensuring accurate documentation and instructions are provided to clients.
  • Process court documents through established channels and maintain updated records.
  • Handle fee collections and manage bank deposits, ensuring accurate transaction records.
  • Prepare daily reports and correspondence, including client notifications and follow-ups.
  • Administer alcohol testing as a backup for the Drug and Alcohol Testing Division.

OTHER IMPORTANT OR MARGINAL DUTIES
None.

DIFFICULTY
Tasks are performed under general supervision, adhering to established office policies and procedures. Daily deadlines for reports and collections require focused attention and adaptability to changing priorities.

RESPONSIBILITY:
Supervision Received

Work is conducted within the framework of standard office and County policies, with the employee operating within established guidelines.


Supervision of Others
Non-supervisory.

INTERNAL AND EXTERNAL CUSTOMER CONTACT
Frequent interaction with both internal and external stakeholders.

EQUIPMENT AND TOOLS USED
Personal computer, word processing software, and specialized applications.

WORK ENVIRONMENT AND PHYSICAL DEMANDS
Primarily an indoor role at a desk, utilizing a video display terminal.

KNOWLEDGE, ABILITIES AND SKILLS
Proficient in managing multi-line phone systems, understanding intake procedures, and possessing strong customer service skills. Familiarity with court documentation processes and the ability to handle time-sensitive information is essential.

MINIMUM QUALIFICATIONS

A high school diploma and two years of relevant experience or an equivalent combination of education and experience.


Necessary Special Requirements:
Must possess a valid Florida Driver license and maintain a favorable driving record.

Selection Guidelines:
Formal application, evaluation of education and experience, interviews, reference checks, and drug testing.

FLSA STATUS:
Non-Exempt. This position involves customer intake and the maintenance of probation records.

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