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Operations Support Specialist

2 months ago

Brea, California, United States Sumitomo Mitsui Banking Corp Full time
Job Summary:

As a key member of our team, you will perform a variety of back-office functions to support our branch system and other departments within the organization. Your responsibilities will include general accounting and reconciliation, signature verification, research, file maintenance and verification, certifications, and operational compliance. You will also interface with internal and external customers, as well as outside agencies or organizations.

Key Responsibilities:
  • Process ACH transactions and returns
  • Manage controlled accounts and reconcile Rits
  • Handle customer telephone transfers and IRS backup withholding
  • Process large item reviews and input daily treasury rates
  • Manage lockbox deposits and non-posted items
  • Perform department callbacks and report reviews
  • Generate daily notices and complete reconcilement of the bank-controlled account
  • Support online banking and cash management services
  • Proof corrections and orders branch cash
  • Stop payments and monitor Reg D Money Market accounts
  • Name account maintenance and armored courier service setup
  • Credit ratings and VOD performance
Additional Responsibilities:
  • Excellent written and oral communication skills to effectively communicate with customers and colleagues
  • Troubleshoot and resolve customer concerns and provide error resolution
  • Open and maintain retirement accounts and process retirement transactions
  • Adhere to bank policies and support management decisions and goals
  • Complete required training and ensure compliance with federal and state laws
  • Good working knowledge of branch operational functions, products, procedures, and compliance
  • Excellent interpersonal skills to lead and work with individuals and groups
  • Excellent customer service skills to respond to inquiries and complaints
  • Ability to take initiative and prioritize tasks, manage time effectively, and maintain confidentiality
Requirements:
  • Associates degree or equivalent banking-related experience
  • 2-3 years of general banking operations or related back-office experience
  • Minimum one year of teller experience and one year of customer service account concepts and bank regulatory requirements
  • Proficiency in MS Word and Excel functions and personal computer skills