Central Operations Support Specialist-Brea

16 hours ago

Brea, California, United States Sumitomo Mitsui Banking Corp Full time
JOB SUMMARY:

Under general supervision, performs a variety of back-office functions necessary to support the branch system and other departments within the organization. Functions include but are not limited to general accounting and reconciliation, signature verification, research, file maintenance and verification, certifications and operational compliance. Interface with internal and external customers as well as outside agencies or organizations.

PRINCIPAL DUTIES & RESPONSIBILITIES:
  • Process and verify ACH transactions
  • Reconcile and maintain accurate records of bank-controlled accounts
  • Perform daily treasury rate updates and reconcile Rits
  • Process customer telephone transfers and handle large item reviews
  • Support online banking and cash management services
  • Generate daily notices and reconcile bank cash vaults
  • Perform department callbacks and report reviews
  • Complete reconcilement of the bank-controlled account
  • Monitor and maintain Reg D Money Market Account compliance
  • Process and maintain customer account information
  • Perform armored courier service setup and maintenance
  • Perform credit ratings and VOD tasks

Additional Responsibilities

  • Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone.
  • Troubleshoot, research, resolve, and provide error resolution for customer concerns.
  • Open and maintain retirement accounts and process retirement transactions as required.
  • Adhere to bank policies and support management decisions and goals in a positive, professional manner.
  • Complete required training and be accountable for compliance with all Federal and State laws related to the position.
  • Good working knowledge of all branch operational functions, products, procedures, and compliance.
  • Excellent interpersonal skills with the ability to effectively lead and work with individuals and groups at all organization levels.
  • Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
  • Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention, and problem-solving skills.
  • Strong analytical ability with active listening skills.
  • Ability to work accurately with close attention to detail.
  • Ability to maintain confidentiality of sensitive information.
  • Ability to study and apply new information.
  • Willingness to adapt to changing business needs and deadlines.
  • Exhibit a professional, businesslike appearance and demeanor.
POSITION SPECIFICATIONS:

Education: Associates Degree or equivalent banking-related experience.

Experience:

  • 2-3 years' general banking operations or related back-office experience.
  • Minimum one (1) year of teller experience and one (1) year of customer service account concepts and bank regulatory requirements.
  • Proficiency with MS Word and Excel functions. Personal computer skills and equipment office experience required.
  • Strong organizational and time management skills are required, with a desire to expand personal knowledge.
  • Analytical skills highly desirable.

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