IT Support Specialist

4 weeks ago

Brea, California, United States Envista Holdings Corporation Full time
Job Summary

Envista Holdings Corporation is seeking a skilled IT Support Specialist to provide first-level phone support to our company-wide team. The ideal candidate will have a strong understanding of computer hardware and software, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Provide timely and effective support to internal customers via phone, email, and ticketing system
  • Perform first-level troubleshooting of laptops, desktops, servers, and network-related issues
  • Recommend or perform minor remedial actions to correct problems
  • Update, status, and completion information to manager, problem request tracking system, and/or users via voice mail, email, or in-person communication
  • Maintain Active directory user account and security consistency
  • Service internal and external customers cost-effectively; log and track customer support requests
  • Escalate and redirect Help Desk Incidents to the appropriate technical resources
  • Install, troubleshoot, and repair PC hardware and Operating Systems
  • Provide support for LAN, remote (VPN, RDP, Citrix) access, and resolve basic Email connectivity issues
  • Installation and maintenance of Windows-based PC/Laptops in an enterprise environment
  • Troubleshooting, configuring of desktop components, and assisting with physical installations of Desktops, Laptops, and Thin clients
  • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
  • Installing software patches as needed and eradicating spyware/viruses
  • Setup and troubleshooting of print servers and queues
  • Assists with upgrade implementations, application support, and network infrastructure expansions
  • Performs preventive maintenance and repairs
Requirements
  • Knowledge of computer hardware and software
  • Ability to troubleshoot and correct a wide array of IT user problems
  • Ability to receive and utilize training proficiently to implement in the work environment
  • Working knowledge of Cisco/Avaya phone systems desired
Education/Experience

An Associate's degree (A.A.) or equivalent from two-year College or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Ability

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups of customers or employees.

Math Ability

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Computer Skills

To perform this job successfully, an individual should have knowledge of Internet software, spreadsheet and word processing software, operating systems, advanced knowledge of personal computers, networking and peripheral hardware.

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