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Global Product Technical Support Specialist

1 month ago

Brea, California, United States Omni Inclusive Full time
Job Summary

As a Global Product Technical Support Specialist at Omni Inclusive, you will be responsible for providing on-site service support for in-house instrumentation. This includes installation, repair, modifications, and preventive maintenance. You will also be responsible for documenting all service activities, reviewing products, and distributing troubleshooting aids to field personnel. Additionally, you will document and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements.

Key Responsibilities

- Provide on-site service support for in-house instrumentation
- Document all service activities
- Review products and distribute troubleshooting aids to field personnel
- Document and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements
- Determine appropriate preventive maintenance procedures, parts kits, and schedules to ensure effective on-going instrument maintenance
- Review service manual documentation to ensure accuracy and current revision levels
- Perform in-house testing of hardware and software changes prior to distribution
- Ensure that all supporting documentation is accurate and complete
- Perform other related duties as assigned

Requirements

- Bachelor's degree in an engineering discipline or equivalent knowledge
- A minimum of 2 years of experience in manufacturing, field service, or related industry experience
- Excellent oral and written communication skills
- Must have demonstrated troubleshooting and analytical problem solving skills

Preferred Qualifications

- Experience in the healthcare or biotechnology industry
- Willingness to travel internationally and domestically approximately 25% of the time
- Ability to support 24/7 on call, as needed

What We Offer

- Competitive pay rate
- Opportunity to work with a global team
- Professional development opportunities

If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.