Director of Customer Success

3 weeks ago


Chicago, Illinois, United States Double Good Full time
Director of Customer Success

About Double Good

We're a company that's passionate about creating joy in people's lives. We're looking for a skilled leader to join our team and help us achieve our goals.

The estimated salary for this role is $110,000 - $160,000 per year, depending on experience.

Job Description

The Director of Customer Success will be responsible for leading the Customer Service team, developing and implementing strategies to drive positive customer experiences and outcomes. This role requires strong leadership and analytical skills, as well as the ability to partner with cross-functional teams.

Key Responsibilities

  • Strategic ownership of the Customer Service function, including top-to-bottom ownership of CS KPIs
  • Short-to-long-term road mapping aligned to overall business strategy
  • Deliver world-class service, externally and internally

Requirements

  • 10+ years of professional experience, including time spent in growth companies and management consulting
  • Strong analytical problem-solving skills and attention to detail
  • Demonstrated excellence in strategic thinking, process creation, and optimization

Benefits

  • Medical, Dental, Vision insurance
  • Flexible Spending Account / Health Savings Account
  • 401k with 4% Company Match
  • Generous PTO
  • 11 Holidays in the year
  • Paid Parental Leave

We're an Equal Opportunity Employer

We value diversity and inclusion at Double Good. We want our employees to reflect the diverse communities we serve.



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