Customer Success Director
3 days ago
As a Customer Success Manager at Stripe, you will play a critical role in driving revenue growth and ensuring customer success. This position involves partnering with customers to derive maximum value from our Revenue and Finance Automation product suite.
**Responsibilities:**
- Lead post-sale engagement, retention, and growth of customers partnered closely with Account teams.
- Support expansion of accounts, identify opportunities, drive business outcomes, and ensure customers are successful in partnership with the account team.
- Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team.
- Evangelize Stripe customer success stories and customer success systems and processes.
- Articulate and drive customer use cases, customer value, and expansion while maintaining trusted customer advisor status.
- Serve as a trusted payments, billing, tax, and invoicing advisor to the customer and educate them on the use and benefits of our products and our industry.
- Aligned with the account team, perform business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities.
- Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience.
- Drive overall account health, including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.
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Director of Customer Success
2 weeks ago
Chicago, Illinois, United States Double Good Full timeDirector of Customer SuccessAbout Double GoodWe're a company that's passionate about creating joy in people's lives. We're looking for a skilled leader to join our team and help us achieve our goals.The estimated salary for this role is $110,000 - $160,000 per year, depending on experience.Job DescriptionThe Director of Customer Success will be responsible...
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Director of Americas Customer Success
2 weeks ago
Chicago, Illinois, United States Braze Full timeJob OverviewWe're seeking an experienced Director of Americas Customer Success to lead the customer success strategy and team in our largest global market. The ideal candidate will be responsible for driving customer satisfaction, retention, and growth by ensuring our customers receive maximum value from their investment in Braze.This role requires a...
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Director of Customer Success Operations
3 days ago
Chicago, Illinois, United States Promote Project Full timeJob SummaryAt Promote Project, we're seeking an experienced Director of Customer Success Operations to lead our institutional customer success division. This key senior leadership role is responsible for driving the growth and expansion of our institutional business, while ensuring exceptional service delivery to our customers. The ideal candidate will have...
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Strategic Enterprise Customer Success Director
4 weeks ago
Chicago, Illinois, United States Hobson Associates Full timeWe are seeking a seasoned Strategic Enterprise Customer Success Director to lead and grow our customer success team focused on delivering exceptional value to our large portfolio of enterprise clients.About the OpportunityThis is an exciting opportunity to join Hobson Associates, a leading executive recruitment firm, as we continue to experience rapid...
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Customer Success Operations Director
1 week ago
Chicago, Illinois, United States Foods Connected Full timeCompany OverviewFoods Connected is an award-winning cloud-based software platform dedicated to enhancing supply chain management for food companies.About the RoleWe are seeking a Customer Success Operations Director to join our team. The successful candidate will be responsible for developing and maintaining software solutions that enhance supply chain...
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Regional Customer Success Director
4 days ago
Chicago, Illinois, United States Canonical - Jobs Full timeAbout the Job\We are seeking a highly skilled Customer Success Regional Team Manager to join our team at Canonical. This is a globally remote role, and we encourage candidates from diverse backgrounds to apply.The ideal candidate will have a proven track record in Customer Success and experience in managing teams. You will work closely with the Head of...
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Client Success Director
3 days ago
Chicago, Illinois, United States Capgemini Full timeWe are seeking a skilled Client Success Director to join our team in the US. This role involves working closely with clients to understand their needs and develop tailored solutions to meet those needs. With a focus on delivering exceptional customer service and driving revenue growth, this individual will be responsible for managing client relationships,...
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Client Success Director
1 week ago
Chicago, Illinois, United States Michael Page Full timeJob Summary: Client Success DirectorWe are seeking a highly experienced Client Success Director to lead our client success team. As a key member of our organization, you will be responsible for driving business growth and ensuring client satisfaction.About the Role:Develop and execute strategies to drive business growth and increase client retention.Lead a...
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Chicago, Illinois, United States salesforce Full timeAt Salesforce, we're committed to empowering businesses to drive Equality in their communities and workplaces. As a Strategic Delivery Director, you'll play a pivotal role in shaping our customer success initiatives.We're seeking a seasoned program management executive to lead our Engagement Delivery team. This is an exciting opportunity to leverage your...
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Customer Success Strategist
7 days ago
Chicago, Illinois, United States salesforce, inc. Full timeTo maximize the benefits of working with Salesforce, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts and achieving the best possible results.About UsSalesforce, Inc., is dedicated to inspiring the future of business with innovative solutions and cutting-edge technology. Our core values guide us in...
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Director of Customer Success
2 weeks ago
Chicago, Illinois, United States Withfaye Full timeJob OverviewWe're seeking a visionary leader to architect and drive the scaling of our customer experience operations, responsible for optimizing and driving the efficiency of our metrics and strategy to support rapid growth.As Head of CX Strategy, you will lead, mentor and develop a high-performing global team of Customer Experience Specialists, set clear...
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High Touch Customer Success Director
4 weeks ago
Chicago, Illinois, United States Intercom Full time**Job Description**We are seeking an experienced Customer Growth Strategist to join our team at Intercom. As a key member of our customer success organization, you will be responsible for developing and executing strategies that drive customer growth and adoption of our AI products.**Key Responsibilities**Develop and execute customer success plans and...
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Customer Experience Director
5 days ago
Chicago, Illinois, United States Brilliant Earth Full timeCustomer Experience DirectorWe are seeking an experienced Customer Experience Director to lead our customer-facing team at Brilliant Earth. The ideal candidate will have a passion for customer service and a proven track record of driving business growth through exceptional customer experiences.This role offers a competitive salary range of $80,000 - $110,000...
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Director of Onboarding and Customer Experience
4 weeks ago
Chicago, Illinois, United States Cision Ltd. Full timeJob OverviewCision Ltd. is a leading provider of cloud-based software for public relations, marketing, and customer experience. We are seeking an experienced Director of Onboarding and Customer Experience to join our team.About the RoleThe Director of Onboarding and Customer Experience will be responsible for driving customer success by ensuring a seamless...
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Customer Success Representative
4 weeks ago
Chicago, Illinois, United States Cargado, Inc. Full timeIn this Customer Success Representative role, you'll focus on driving user engagement, retention, and success for our customers. We believe that our customers' success is directly linked to our own. To achieve this, you'll consult regularly with customers to identify their pain points and develop strategies to proactively solve problems. By clearly...
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Director of Customer Experience
4 weeks ago
Chicago, Illinois, United States Choco Communications GmbH Full timeCompany OverviewChoco Communications GmbH is a global leader in the food industry, processing hundreds of thousands of tons of food every month. Our mission is to enable a sustainable global food system by gathering the best talent globally.We're an equal-opportunity employer committed to ensuring that our technology is available and accessible to...
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Customer Success Strategist
2 weeks ago
Chicago, Illinois, United States SWORD Health Full timeEstimated Salary: $120,000 - $180,000 per yearJob DescriptionWe are seeking a highly skilled Customer Success Manager to join our dynamic team. As a key member of our Customer Success team, you will be responsible for managing the end-to-end client lifecycle, driving client implementation, employee engagement, and demonstrating value. You will work closely...
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Customer Experience Director
3 days ago
Chicago, Illinois, United States Craft Full timeJoin Our Team as a Customer Experience DirectorWe are looking for an experienced Customer Experience Director to lead our team in delivering exceptional customer experiences. The ideal candidate will have a proven track record of driving business growth, leveraging strong communication skills and resourcefulness to manage a diverse book of...
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Customer Success Specialist
1 week ago
Chicago, Illinois, United States PriceLabs Full timeAbout the RoleAs a Customer Success Specialist at PriceLabs, you will be the primary point of contact for our customers. Your role will involve wearing multiple hats, including resolving customer issues, conducting product walkthroughs, and providing resolutions to customer queries.This is an excellent opportunity for someone looking to start their career in...
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Customer Success Professional
1 month ago
Chicago, Illinois, United States Wolters Kluwer Full timeAbout the RoleWe are seeking a highly motivated Customer Success Professional to join our growing team. As a Customer Success Professional, you will be responsible for delivering exceptional service to our customers, building strong relationships, and driving business growth.Job DescriptionAs a Customer Success Professional, your key responsibilities will...