Customer Success Advocate
3 weeks ago
Job Title: Customer Success Advocate
Estimated Salary: $65,000 - $85,000 per year
About Empire Cooler Services, LLCEmpire Cooler Services, LLC is a leading provider of refrigeration and ice machine solutions. We are committed to delivering exceptional customer service and building long-lasting relationships with our clients.
Job DescriptionThe Customer Success Advocate will play a key role in managing the post-sale customer experience. This includes executing contract renewals, educating customers on the benefits of leasing, managing contractual updates, and providing ongoing support to key accounts.
Key Responsibilities:
- Contract Renewals: Proactively engage with customers to transition them from outdated lease terms to updated agreements.
- Equipment Replacements: Assist customers in replacing equipment at the end of its service life and guide them through the re-signing of lease agreements.
- Customer Offboarding: Oversee the end-of-contract process, including managing equipment removals, buyouts, and lease transfers.
- Customer Support & Issue Resolution: Serve as a customer advocate, collaborating across departments to resolve complex issues and ensure an elevated level of customer satisfaction.
To be successful in this role, you will need:
- A minimum of 1-3 years of experience in sales, customer support, account management, or a similar customer-facing role.
- Bachelor's degree or equivalent professional experience.
- Outstanding verbal and written communication skills, with a commitment to prompt, clear, and concise interactions.
- Self-motivated and proactive, with a demonstrated ability to manage time and tasks effectively and independently.
We offer a comprehensive benefits package, including:
- Medical, Dental, and Vision coverage following 30 days of employment.
- 401K plan with company match.
- Vacation and Sick Time Off (PTO).
- Company-paid Term Life Insurance, AD&D, and short-term disability.
- Flexible Spending Account.
- Voluntary Term Insurance.
- Commuter Benefits.
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