Customer Experience Director
4 days ago
Join Our Team as a Customer Experience Director
We are looking for an experienced Customer Experience Director to lead our team in delivering exceptional customer experiences. The ideal candidate will have a proven track record of driving business growth, leveraging strong communication skills and resourcefulness to manage a diverse book of business.
Responsibilities:
- Develop and execute customer success journeys to meet client business strategies and goals
- Collaborate with cross-functional teams to drive business growth and achieve high customer satisfaction (CSAT)
- Manage 25 - 35 accounts, leveraging expertise in Google Suite, Project management platforms, Customer Relationship Management platforms, Microsoft Suite
Requirements:
- 3+ years in Client Experience and/or Account Management role
- Experience working in Food & Beverage industry
- Ability to work within Google Suite, Project management platforms, Customer Relationship Management platforms, Microsoft Suite
Expected Results:
- Rentain 99% client revenue month over month by effectively managing client budgets and aligning services with their needs
- Achieve 20% incremental growth in your client portfolio annually
- Maintain an average Customer Satisfaction (CSAT) score of 4 or higher on Client Feedback surveys month over month
What We Offer:
- Competitive compensation package including healthcare plan, 401k, paid time off, equipment certification courses, parental leave
- Targeted compensation amount for this role is $75,000 - $85,000 per year in Chicago, IL
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