Director of Customer Success

5 days ago


Chicago, Illinois, United States Withfaye Full time
Job Overview

We're seeking a visionary leader to architect and drive the scaling of our customer experience operations, responsible for optimizing and driving the efficiency of our metrics and strategy to support rapid growth.

As Head of CX Strategy, you will lead, mentor and develop a high-performing global team of Customer Experience Specialists, set clear goals and foster continuous improvement.

The ideal candidate will have 7+ years of experience leading large-scale CX or call center operations, with expertise in omni-channel B2C environments, and a proven track record of scaling teams and managing global operations with a tech-driven approach.



  • Chicago, Illinois, United States Double Good Full time

    Director of Customer SuccessAbout Double GoodWe're a company that's passionate about creating joy in people's lives. We're looking for a skilled leader to join our team and help us achieve our goals.The estimated salary for this role is $110,000 - $160,000 per year, depending on experience.Job DescriptionThe Director of Customer Success will be responsible...


  • Chicago, Illinois, United States Braze Full time

    Job OverviewWe're seeking an experienced Director of Americas Customer Success to lead the customer success strategy and team in our largest global market. The ideal candidate will be responsible for driving customer satisfaction, retention, and growth by ensuring our customers receive maximum value from their investment in Braze.This role requires a...


  • Chicago, Illinois, United States Hobson Associates Full time

    We are seeking a seasoned Strategic Enterprise Customer Success Director to lead and grow our customer success team focused on delivering exceptional value to our large portfolio of enterprise clients.About the OpportunityThis is an exciting opportunity to join Hobson Associates, a leading executive recruitment firm, as we continue to experience rapid...


  • Chicago, Illinois, United States City Colleges of Chicago Full time

    Unlock Your Potential in EducationAs the Director of Student Success Initiatives at City Colleges of Chicago, you will play a vital role in promoting student retention, success, development, and enhanced learning opportunities. This dynamic position requires collaboration with key stakeholders to support district-wide initiatives that address the challenges...


  • Chicago, Illinois, United States Intercom Full time

    **Job Description**We are seeking an experienced Customer Growth Strategist to join our team at Intercom. As a key member of our customer success organization, you will be responsible for developing and executing strategies that drive customer growth and adoption of our AI products.**Key Responsibilities**Develop and execute customer success plans and...


  • Chicago, Illinois, United States Cision Ltd. Full time

    Job OverviewCision Ltd. is a leading provider of cloud-based software for public relations, marketing, and customer experience. We are seeking an experienced Director of Onboarding and Customer Experience to join our team.About the RoleThe Director of Onboarding and Customer Experience will be responsible for driving customer success by ensuring a seamless...


  • Chicago, Illinois, United States Cargado, Inc. Full time

    In this Customer Success Representative role, you'll focus on driving user engagement, retention, and success for our customers. We believe that our customers' success is directly linked to our own. To achieve this, you'll consult regularly with customers to identify their pain points and develop strategies to proactively solve problems. By clearly...


  • Chicago, Illinois, United States University of Chicago Full time

    Job OverviewThe University of Chicago is seeking a highly experienced and skilled Director, Business Development to join its esteemed Executive Education team.This senior role will be responsible for cultivating new custom client relationships, generating new business opportunities, and increasing awareness of the university's executive education programs...


  • Chicago, Illinois, United States Choco Communications GmbH Full time

    Company OverviewChoco Communications GmbH is a global leader in the food industry, processing hundreds of thousands of tons of food every month. Our mission is to enable a sustainable global food system by gathering the best talent globally.We're an equal-opportunity employer committed to ensuring that our technology is available and accessible to...


  • Chicago, Illinois, United States Ascent Full time

    Job OverviewWe are seeking a highly skilled Customer Success Leader to join our team at Ascent. The ideal candidate will have 5+ years of experience in software implementation and customer success, with a proven track record of managing or supporting complex projects.ResponsibilitiesPartner with Sales, Product, and Compliance teams to ensure seamless...


  • Chicago, Illinois, United States SWORD Health Full time

    Estimated Salary: $120,000 - $180,000 per yearJob DescriptionWe are seeking a highly skilled Customer Success Manager to join our dynamic team. As a key member of our Customer Success team, you will be responsible for managing the end-to-end client lifecycle, driving client implementation, employee engagement, and demonstrating value. You will work closely...


  • Chicago, Illinois, United States Wolters Kluwer Full time

    About the RoleWe are seeking a highly motivated Customer Success Professional to join our growing team. As a Customer Success Professional, you will be responsible for delivering exceptional service to our customers, building strong relationships, and driving business growth.Job DescriptionAs a Customer Success Professional, your key responsibilities will...


  • Chicago, Illinois, United States SWORD Health Full time

    Sword Health is revolutionizing the healthcare industry with innovative technology and a team of dedicated professionals. As a Senior Customer Success Manager, you will play a pivotal role in shaping our clients' experiences.We're seeking an experienced professional to manage the end-to-end client lifecycle for our growing list of enterprise customers. You...


  • Chicago, Illinois, United States Intercom Full time

    **About the Opportunity:**As an Intercom Customer Success Manager, you will work with thousands of exciting customers from various industries and phases of their business journey to help them realize the full value of their Intercom investment.You will engage with customers to unlock early and sustained outcomes by delivering methodologies that drive product...


  • Chicago, Illinois, United States GoAnimate Inc Full time

    Job OverviewVyond is a leading provider of cloud-based video creation solutions. As a Customer Success Manager, you will play a critical role in ensuring the success of our largest customers.You will be responsible for advising and guiding our clients to launch Vyond successfully, adopt it widely, and drive business value from our platform. You will work...


  • Chicago, Illinois, United States SWORD Health, Inc Full time

    About the Role:Sword Health, Inc. is seeking a highly skilled Customer Success Manager to join our fast-paced and dynamic team. As a key member of our Customer Success organization, you will be responsible for driving client growth and engagement, leading implementation projects, and cultivating strategic relationships with our enterprise clients.Key...


  • Chicago, Illinois, United States BookedBy Full time

    **About BookedBy:**Welcome to BookedBy, an industry-leading business management solution and scheduling software for salons, spas, and barbershops worldwide.We have over 100 employees across three continents and power thousands of locations globally with top brands such as Sport Clips Haircuts, Diesel Barbershop, Perfect Look, Sharkey's Cuts for Kids,...


  • Chicago, Illinois, United States Summer House - Chicago Full time

    Job OverviewSummer House - Chicago seeks a seasoned Customer Experience Director to join our team.About the RoleWe are seeking an experienced professional to lead our host operations and drive exceptional customer experiences. As a Customer Experience Director, you will be responsible for setting the tone for exceptional service, ensuring seamless guest...


  • Chicago, Illinois, United States Association of Zoos & Aquariums Full time

    **Overview**The Association of Zoos & Aquariums seeks a Customer Experience Director, Strategic Partnerships to lead our dynamic onsite contact center and shared service team. As a key member of our leadership team, you will oversee the development and implementation of customer-centric strategies, driving business growth and enhancing guest...


  • Chicago, Illinois, United States Sprout General Referrals Full time

    Job OverviewSprout General Referrals is seeking an ambitious and experienced Enterprise Customer Success Manager to own the business relationship for a portfolio of our largest customers in the US. This role involves driving product adoption, providing strategic guidance, and inspiring customer loyalty.">">ResponsibilitiesDrive product adoption and provide...