Customer Experience Director

3 weeks ago


Chicago, Illinois, United States Brilliant Earth Full time
Customer Experience Director
We are seeking an experienced Customer Experience Director to lead our customer-facing team at Brilliant Earth. The ideal candidate will have a passion for customer service and a proven track record of driving business growth through exceptional customer experiences.

This role offers a competitive salary range of $80,000 - $110,000 annually, based on experience.

The key responsibilities of this position include:
  • Leading a team of Customer Experience Assistants to achieve sales targets and deliver exceptional customer service.
  • Developing and implementing strategies to drive showroom sales performance and improve the customer experience.
  • Collaborating with other departments to achieve business growth and customer satisfaction.


The successful candidate will possess excellent leadership and communication skills, as well as a strong understanding of retail operations and customer service principles. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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