Strategic Delivery Director: Transforming Customer Success

18 hours ago


Chicago, Illinois, United States salesforce Full time

At Salesforce, we're committed to empowering businesses to drive Equality in their communities and workplaces. As a Strategic Delivery Director, you'll play a pivotal role in shaping our customer success initiatives.

We're seeking a seasoned program management executive to lead our Engagement Delivery team. This is an exciting opportunity to leverage your expertise in delivering complex, enterprise-level projects and driving business growth. With 15+ years of experience in program management, you'll be responsible for leading multiple work streams, managing budgets, and ensuring timely delivery of large-scale programs.

Your key responsibilities will include:

  • Developing and implementing strategic plans to drive business growth and improve customer satisfaction
  • Leading cross-functional teams to deliver high-quality customer-facing engagements
  • Collaborating with stakeholders to ensure consistent delivery best practices and influencing the overall global engagement approach
  • Providing leadership with accurate forecasts and metrics to inform business decisions

To succeed in this role, you'll need:

  • 15+ years of experience in program management, with 5+ years leading multiple work streams
  • 10+ years of experience in management consulting or consulting services
  • Demonstrated project leadership skills, including direct responsibility for running project teams, budgeting, and scheduling
  • Strong negotiation, conflict management, issues, executive communication, and leadership skills
  • Able to work effectively in a fast-paced, high-energy environment

In return, you'll enjoy a comprehensive benefits package, world-class enablement and on-demand training, exposure to executive thought leaders, and opportunities to give back to the community through volunteer work. Our estimated salary for this role is $**180,000 - $220,000**, depending on location and experience.



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