Customer Support Specialist

2 weeks ago


Boise, Idaho, United States Apex Systems Full time
Customer Support Specialist - Join a dynamic team at Apex Systems

We are seeking individuals with experience in customer support and call center environments.

This role offers a fantastic opportunity for career advancement within a reputable organization.

Key Responsibilities:

  • Engage with customers in a courteous and enthusiastic manner
  • Handle a significant volume of inbound and outbound communications efficiently
  • Utilize established call protocols for various inquiries
  • Assess customer needs, clarify details, investigate issues, and provide effective solutions
  • Achieve personal performance metrics and goals
  • Possess comprehensive knowledge of products, availability, pricing, and usage
  • Effectively evaluate customer requirements for products or services
  • Process orders accurately and enter data into the system
  • Facilitate new account setups and assist with initial intakes as needed
  • Coordinate referrals to community resources when necessary
Compliance and Safety:

  • Adhere to all relevant policies, procedures, and safety regulations
  • Maintain a safe and organized work environment
  • Perform additional tasks as required
Additional Duties:

  • Address billing inquiries or direct customers to appropriate personnel
  • Ensure a clean and safe workspace
Qualifications:

  • Exceptional customer service abilities
  • Strong verbal communication skills and active listening
  • Capability to multitask, prioritize, and manage time effectively
  • Proficient written communication skills
  • Good typing and numerical data entry skills
  • Ability to remain seated for extended periods
  • Accurate data entry skills and familiarity with relevant software applications
  • Attention to detail
Equipment Used:

  • Computer systems
  • Standard office equipment (copiers, fax machines, etc.)
Education and Experience:

  • High school diploma or equivalent; college degree preferred
Apex Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We do not discriminate based on any protected characteristic and consider qualified applicants with criminal histories in accordance with applicable law.

Joining Apex means becoming part of a team that values innovation, collaboration, and continuous learning. We provide access to quality career resources, training, certifications, and a comprehensive benefits package.

Our dedication to excellence is recognized through various awards, including Best of Staffing in Talent Satisfaction.



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