Customer Support Specialist
2 weeks ago
We are seeking individuals with experience in customer support and call center environments.
This role offers a fantastic opportunity for career advancement within a reputable organization.
Key Responsibilities:- Engage with customers in a courteous and enthusiastic manner
- Handle a significant volume of inbound and outbound communications efficiently
- Utilize established call protocols for various inquiries
- Assess customer needs, clarify details, investigate issues, and provide effective solutions
- Achieve personal performance metrics and goals
- Possess comprehensive knowledge of products, availability, pricing, and usage
- Effectively evaluate customer requirements for products or services
- Process orders accurately and enter data into the system
- Facilitate new account setups and assist with initial intakes as needed
- Coordinate referrals to community resources when necessary
- Adhere to all relevant policies, procedures, and safety regulations
- Maintain a safe and organized work environment
- Perform additional tasks as required
- Address billing inquiries or direct customers to appropriate personnel
- Ensure a clean and safe workspace
- Exceptional customer service abilities
- Strong verbal communication skills and active listening
- Capability to multitask, prioritize, and manage time effectively
- Proficient written communication skills
- Good typing and numerical data entry skills
- Ability to remain seated for extended periods
- Accurate data entry skills and familiarity with relevant software applications
- Attention to detail
- Computer systems
- Standard office equipment (copiers, fax machines, etc.)
- High school diploma or equivalent; college degree preferred
We do not discriminate based on any protected characteristic and consider qualified applicants with criminal histories in accordance with applicable law.
Joining Apex means becoming part of a team that values innovation, collaboration, and continuous learning. We provide access to quality career resources, training, certifications, and a comprehensive benefits package.Our dedication to excellence is recognized through various awards, including Best of Staffing in Talent Satisfaction.
-
Customer Support Specialist
2 days ago
Boise, Idaho, United States Intuitive Surgical Full timeJob Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Intuitive Surgical. As a key member of our organization, you will be responsible for developing, improving, and supporting our customer training initiatives and programs.Key Responsibilities:Collaborate with academic program managers to design and implement effective...
-
IT Support Specialist
19 hours ago
Boise, Idaho, United States Andersen Construction Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Andersen Construction. As an IT Support Specialist, you will be responsible for providing exceptional technical support to our employees and ensuring the smooth operation of our IT systems.Key ResponsibilitiesTechnical Support: Provide Tier 2 IT support and utilize the...
-
Customer Engagement Specialist
2 weeks ago
Boise, Idaho, United States Resilient Enterprises, Inc. Full timeJob OverviewAt Resilient Enterprises, Inc., we are dedicated to fostering a positive influence within our community. We are seeking a Customer Engagement Specialist to deliver outstanding support to our nonprofit partners, both new and established, as they strive to enhance their charitable outreach. In this capacity, you will adopt a proactive stance to...
-
Technical Support Specialist
1 month ago
Boise, Idaho, United States tapwage Full timeTechnical Support SpecialistBCforward is currently seeking a highly motivated Technical Support Specialist for an opportunity in Boise, ID.Position Title: Technical Support SpecialistLocation: Boise, IDAnticipated Start Date: 28th - July - 2024Please note this is the target date and is subject to change. BCforward will send official notice ahead of a...
-
Client Support Specialist
2 weeks ago
Boise, Idaho, United States Resilient Enterprises, Inc. Full timeJob OverviewAre you a committed and proactive individual with a strong desire to deliver exceptional client support? Do you have a proven track record of prioritizing client satisfaction? If so, Resilient Enterprises, Inc. is seeking you to become a part of our team as a Client Support Specialist. Our goal is to build strong relationships with our clients...
-
Mortgage Customer Support Specialist
2 weeks ago
Boise, Idaho, United States Idaho Housing and Finance Association Full timeJob OverviewThe Idaho Housing and Finance Association is on the lookout for a dedicated Customer Service Representative to enhance our Mortgage Loan Servicing Department. The ideal candidate will address customer queries regarding mortgage payments, taxes, and insurance, while possessing a solid understanding of mortgage-related terminology.Why Choose Us?Our...
-
Mortgage Customer Support Specialist
7 days ago
Boise, Idaho, United States Idaho Housing and Finance Association Full timeJob OverviewThe Idaho Housing and Finance Association is in search of a Customer Service Representative to enhance our Mortgage Loan Servicing Department. The ideal candidate will be responsible for addressing customer inquiries regarding mortgage payments, taxes, and insurance, while possessing a solid understanding of mortgage-related terminology.Why...
-
Mortgage Customer Support Specialist
2 weeks ago
Boise, Idaho, United States Idaho Housing and Finance Association Full timeJob OverviewThe Idaho Housing and Finance Association is on the lookout for a dedicated Customer Service Representative to enhance our Mortgage Loan Servicing Department. The ideal candidate will address customer queries regarding mortgage payments, taxes, and insurance, demonstrating a solid understanding of mortgage-related terminology.Why Choose Us?Our...
-
Customer Service Specialist
2 weeks ago
Boise, Idaho, United States Wood Creations Boise LLC Full timeJob OverviewWe are seeking a dedicated Customer Service Specialist to become a vital part of our vibrant team at Wood Creations Boise LLC. This role involves engaging with customers in a dynamic environment where creativity flourishes.Key ResponsibilitiesProvide exceptional customer service and support.Assist customers in navigating their crafting...
-
IT Support Specialist
7 days ago
Boise, Idaho, United States Idaho Probation and Pretrial Services Full timePosition OverviewOrganization: Idaho Probation and Pretrial ServicesRole Summary:The Idaho Probation and Pretrial Services is looking for a dedicated Information Technology Specialist. This role is essential in ensuring the smooth operation of our technological infrastructure.Key Responsibilities:1. Install and configure hardware and software systems.2....
-
IT Support Specialist
2 weeks ago
Boise, Idaho, United States Idaho Probation and Pretrial Services Full timePosition Overview: Information Technology SpecialistOrganization: Idaho Probation and Pretrial ServicesRole Summary: The Information Technology Specialist plays a crucial role in ensuring the smooth operation of technological systems within the organization. This position is responsible for the installation, maintenance, and troubleshooting of both hardware...
-
Customer Service Specialist
7 days ago
Boise, Idaho, United States NWM Inc Full timeJob OverviewCustomer Service SpecialistWhat are YOUR aspirations? What matters most to YOU?Is it:Enhanced career growth?Increased opportunities?Higher earnings?Comprehensive training?If you are enthusiastic about learning, advancing, and developing your career in retail sales, we have an exciting opportunity for you. We are seeking motivated individuals to...
-
Customer Support Specialist
4 days ago
Boise, Idaho, United States Modern Machinery Full timeJob DescriptionAs a Product Support Sales Representative (PSSR) at Modern Machinery, you will be responsible for delivering exceptional customer service and driving sales growth in a specific territory. This role requires a strong understanding of customer needs and a passion for delivering innovative product support solutions.Key Responsibilities:Customer...
-
IT Support Specialist
2 weeks ago
Boise, Idaho, United States Briefly Full timeCompany OverviewBriefly operates as a premier support organization, expertly managing the back-office functions of a tech-driven, selective global law firm renowned for its commitment to excellence, innovation, and teamwork across its extensive network of offices worldwide. This forward-thinking business model has gained recognition as one of the most...
-
Customer Support Specialist
20 hours ago
Boise, Idaho, United States EverMind Health Full timeAbout EverMind HealthWe are a leading mental health agency specializing in long-term and residential care. Our mission is to improve collaboration within the care team, provide accurate diagnoses, and deliver evidence-based mental health treatments.Our Core ValuesWe are guided by five core values that shape our approach to care:Help First: We prioritize...
-
Integrations Support Specialist
2 weeks ago
Boise, Idaho, United States Meal Ticket Full timeJob OverviewSalary: $60,000-$75,000, based on experiencePosition Summary:The Integrations Support Specialist will be responsible for delivering technical assistance to global customers and partners of Meal Ticket, addressing integration-specific challenges that arise from various support channels.Key Responsibilities:Develop and maintain a comprehensive...
-
Customer Solutions Specialist
4 days ago
Boise, Idaho, United States RightStone Full timeJob OverviewWe are seeking a highly skilled Customer Solutions Specialist to join our team at RightStone. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring that our clients' needs are met.Key Responsibilities:Validate customer entitlement and log cases to route or dispatch end-users to...
-
QVC Customer Service Specialist
1 month ago
Boise, Idaho, United States Qurate Retail Group Full timeThank you for your interest in joining our team Qurate Retail Group comprises six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear...
-
IT Specialist
3 days ago
Boise, Idaho, United States Army National Guard Full timeAbout the JobWe are seeking a highly skilled IT Specialist to join our team at the Army National Guard. As an IT Specialist, you will be responsible for maintaining and troubleshooting complex computer systems, networks, and software.Key ResponsibilitiesMaintenance of computer systems, networks, and softwareProvide customer and network administration...
-
IT Support Specialist
2 weeks ago
Boise, Idaho, United States Idaho Probation and Pretrial Services Full timePosition Overview:The Idaho Probation and Pretrial Services is seeking a qualified candidate for the role of Information Technology Specialist. This position plays a crucial role in ensuring the efficient operation of technology systems within the organization.Key Responsibilities:Install, configure, and maintain hardware and software systems.Provide...