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Customer Support Specialist

2 months ago

Boise, Idaho, United States Modern Machinery Full time
Job Description

As a Product Support Sales Representative (PSSR) at Modern Machinery, you will be responsible for delivering exceptional customer service and driving sales growth in a specific territory. This role requires a strong understanding of customer needs and a passion for delivering innovative product support solutions.

Key Responsibilities:
  • Customer Relationship Management: Develop and maintain strong relationships with assigned customers, providing them with tailored sales and service solutions.
  • Sales and Service Growth: Identify new opportunities for aftermarket sales and service, and develop strategies to increase sales activity and revenue.
  • Product Support: Provide customers with quotes and solutions related to product support, including machine inspections and evaluations.
  • Dispute Resolution: Assist in resolving customer product support disputes in a fair and timely manner.
  • Goal Achievement: Execute on short and long-term goals through effective management and planning.
Requirements:
  • Education: High school diploma required; bachelor's degree preferred and/or 5+ years of industry experience.
  • Skills: Excellent communication and problem-solving skills; ability to work independently and as part of a team; proficiency in Microsoft Office products.
Work Environment:
  • Travel: Regular travel required, including overnight stays.
  • Physical Demands: Prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.