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Client Support Specialist

2 months ago

Boise, Idaho, United States Resilient Enterprises, Inc. Full time
Job Overview

Are you a committed and proactive individual with a strong desire to deliver exceptional client support? Do you have a proven track record of prioritizing client satisfaction? If so, Resilient Enterprises, Inc. is seeking you to become a part of our team as a Client Support Specialist. Our goal is to build strong relationships with our clients and partners, educating them about the non-profit organizations we collaborate with and enhancing their visibility within the community.

In this position, you will play a crucial role in ensuring a remarkable client experience by engaging with clients to comprehend their values, promoting open communication, and presenting opportunities for contributions. You will interact daily with clients, consistently demonstrating courtesy, professionalism, and kindness to leave a positive impression. Your responsibilities will also include managing contributions, which entails tracking and processing new donations, as well as advocating for brand awareness initiatives. Additionally, you will be expected to adeptly handle client complaints to improve overall satisfaction.

Key Responsibilities of a Client Support Specialist:

  • Engage with clients and community members, effectively resolving issues, complaints, and conflicts to ensure satisfaction and understanding.
  • Maintain a comprehensive understanding of our offerings to provide accurate information to clients.
  • Comply with company policies, procedures, and ethical standards.
  • Stay informed about product knowledge, customer service techniques, and company policies through ongoing training and self-improvement.
  • Keep detailed records of client interactions through the company's key performance indicators provided in training.

Skills and Qualities We Seek in a Client Support Specialist:

  • Empathy, Patience, and Consistency: You should be capable of managing a diverse range of client demographics, backgrounds, and personas with confidence, providing the same high level of service to each individual.
  • Adaptability: Embrace the variability of a people-centric career, handle challenges with resilience, and tackle surprises with a sense of humor.
  • Clear Communication: Use authentic, positive language to convey your message effectively. Stay engaged and ensure client satisfaction with every interaction.

Requirements of a Client Support Specialist:

  • High school diploma or equivalent.
  • Previous experience in client support or a related field preferred, but not required.
  • Demonstrated interpersonal skills.
  • Ability to remain patient and composed, even in challenging client situations.
  • Flexibility to adapt to changing client needs and departmental requirements.
  • Effective time management and organizational skills to handle multiple inquiries efficiently.
  • Adherence to company policies, industry regulations, and ethical standards.
  • A history of punctuality and reliability in meeting work schedules.
  • Ability to meet or exceed company performance metrics.

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