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Customer Solutions Specialist
2 months ago
We are seeking a highly skilled Customer Solutions Specialist to join our team at RightStone. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring that our clients' needs are met.
Key Responsibilities:
- Validate customer entitlement and log cases to route or dispatch end-users to the proper resources.
- Monitor service events through completion for compliance.
- Manage service requests from customers through various access channels.
- Review customer feedback related to customer entitlement and case management, and analyze statistics related to customer access and case management.
- Provide resolution and feedback based on analysis.
- Participate in projects for process or quality improvements.
- Work with escalated customers and recommend actions in post-incident reviews.
- Manage multiple tasks or cases simultaneously with minimal supervision.
Requirements:
- High school education or equivalent.
- Typically requires 3-5 years of general experience, or an equivalent combination of experience and college-level education.
Preferred Qualifications:
- Superior communication skills, both written and verbal.
- Experience in customer-facing roles, either remote or face-to-face.
- Understanding of internal processes and tools.
- Computer proficiency.
- Problem-solving skills.
- Accuracy in data entry.
- Excellent fluency in the supported language.
- Experience in phone-based remote roles.
- Familiarity with computer technology.
- Time management skills.
- Ability to mentor and train new agents.
About RightStone:
RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. We have a People Focused, Client Driven, and Market Aware foundation that has enabled us to provide exceptional recruitment services for over 23 years. Our team is dedicated to delivering measurable value to our clients and candidates, and we are committed to compliance with all applicable laws providing equal employment opportunities.
