Customer Engagement Specialist

2 weeks ago


Boise, Idaho, United States Resilient Enterprises, Inc. Full time
Job Overview

At Resilient Enterprises, Inc., we are dedicated to fostering a positive influence within our community. We are seeking a Customer Engagement Specialist to deliver outstanding support to our nonprofit partners, both new and established, as they strive to enhance their charitable outreach. In this capacity, you will adopt a proactive stance to assist in innovative fundraising efforts that strengthen community contributions for our affiliated charities.

The Customer Engagement Specialist will play a pivotal role in implementing face-to-face marketing initiatives and directly interacting with individuals to advocate for our clients' missions and causes. This position also provides pathways for career advancement within the organization, contingent upon the successful execution of community-driven marketing campaigns and a proven ability to enhance outreach and funding for our clients.

Key Responsibilities of a Customer Engagement Specialist:

  • Donor Interaction: Connect with potential donors during fundraising activities, building robust relationships to encourage charitable donations for our clientele.
  • Ongoing Development: Gain comprehensive knowledge of marketing tactics and engage in continuous professional growth through training opportunities, both in-person and online.
  • Collaborative Strategy: Participate in daily discussions aimed at understanding client needs and brainstorming methods to improve campaign results.
  • Client Relationship Management: Stay updated on our charity partners' missions and follow up with potential donors as needed to reinforce connections.
  • Issue Resolution: Swiftly address and resolve client concerns, ensuring satisfaction and trust in our services.
  • Team Collaboration: Work alongside cross-functional teams to respond to inquiries and requests from our charity clients, ensuring smooth operations.

Qualifications for a Customer Engagement Specialist:

  • A background in customer service, sales, or marketing is advantageous but not essential.
  • 1-3 years of experience in a customer-facing role is preferred to effectively manage relationships.
  • A strong commitment to actively supporting the community through charitable initiatives.
  • Availability for in-person meetings and training sessions.
  • Ability to address both small and large groups with strong communication skills.
  • Ability to thrive in both independent and collaborative work settings.
  • A solution-oriented mindset and a willingness to assist team members.

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