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Customer Support Specialist

2 months ago

Boise, Idaho, United States EverMind Health Full time
About EverMind Health

We are a leading mental health agency specializing in long-term and residential care. Our mission is to improve collaboration within the care team, provide accurate diagnoses, and deliver evidence-based mental health treatments.

Our Core Values

We are guided by five core values that shape our approach to care:

  • Help First: We prioritize providing value to our patients and partners, striving to make a positive impact in every interaction.
  • Embrace Change: We continuously seek opportunities to innovate and improve our services, staying ahead of the curve in mental health care.
  • Have Fun, Get Stuff Done: Our team is passionate about what we do, and we celebrate each other's successes and growth while maintaining a high level of productivity.
  • Built on Trust, Kept by Loyalty: We prioritize long-term commitment, trust, and growth in our relationships with clients, employees, and partners.
  • Be Bold: We foster a culture of creativity, innovation, and charisma, encouraging collaboration and open communication.
Job Responsibilities

As a Client Success Manager at EverMind Health, you will be responsible for:

  • Completing assessments, treatment plan reviews, and progress notes in a timely and organized manner.
  • Ensuring all documentation meets payor and company standards.
  • Attending regular supervisions and staff meetings.
  • Collaborating with other treatment providers to deliver comprehensive care.
  • Complying with HIPAA privacy and practices.
  • Performing other duties as assigned or necessary to support the program and company.
  • Assessing emergency situations and notifying supervisors or appropriate personnel.
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree.
  • CPR certification (preferred).
  • The ability to pass an enhanced IDHW background check.
  • A valid driver's license with reliable transportation and proof of car insurance.
  • The ability to work in a community-based setting.
  • Experience utilizing electronic health records (preferred).
Perks

We offer a range of benefits, including:

  • A high number of billable hours, with minimal non-billable time.
  • Stipends for non-billable hours, gas, and activities with clients.
  • The opportunity to work independently with strong supervision and support.
  • Opportunities for growth and advancement within the company.