Business Development Representative

1 week ago


Knoxville, Tennessee, United States Cellular Sales Full time
Job Description

Overview

We are seeking a highly motivated and results-driven B2B National Sales Support Representative to join our team at Cellular Sales. As a key member of our sales support team, you will play a critical role in connecting business customers with our representatives, providing exceptional customer service, and driving sales growth.

About the Team

Our B2B Support Team is dedicated to providing an outstanding experience for our clients. We strive to be a liaison between customers, business representatives, and Verizon Customer Service to resolve account needs. As a B2B National Sales Support Representative, you will focus on connecting business customers with a single point of contact for their wireless needs.

Key Responsibilities:

  • Receive comprehensive training and practice to be fully equipped to succeed.
  • Utilize various lead sources to reach out to Verizon and business customers and align them with available business representatives in their area.
  • Gather and process customer information and disposition call at end of conversation.
  • Insert notes of customer interactions and/or transactions; record details of actions taken.
  • Provide inbound support for business representatives calling with business-related issues and questions.
  • Meet or exceed established daily metrics (calls/sales/follow-up calls) and performance standards.
  • Communicate professionally and accurately to customers, following company standards/protocols.
  • Ensure adherence to all company compliance and security measures.

Requirements:

  • High School diploma or equivalent experience required.
  • Proficient in Microsoft Excel and Outlook.
  • Basic typing and computer skills required.
  • Experience with outbound calling preferred.

What We Offer:

  • Base Pay of $17/hr.
  • Uncapped commission structure.
  • Paid Time Off.
  • Health, Vision, and Dental Insurance.
  • 401k matching.
  • Health and Wellness Program.
  • Discount on Verizon services.
  • Employee Assistance Program.
  • Onsite gym and walking trail.

Schedule:

This is a full-time position. Our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday.



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