Lead Operations Strategist

2 weeks ago

Tempe, Arizona, United States StockX Full time
Job Overview

Position Summary

The Lead Operations Strategist is a pivotal figure within the Verification Center, playing an essential role in the leadership team. This position is responsible for managing all facets of operations, which include but are not limited to: order processing, workforce management, quality control, inventory precision, and material sourcing. The Lead Operations Strategist will collaborate across various business units to formulate both short-term and long-term growth initiatives.

Key Responsibilities

  • Ensure a safe and secure workplace by collaborating with the Environmental, Health, and Safety team as needed.
  • Define team member roles to meet daily operational demands and productivity benchmarks.
  • Guide and cultivate a high-performing team.
  • Guarantee timely and accurate fulfillment and dispatch of all customer orders.
  • Oversee and train the operations team to enhance quality and efficiency in a rapidly growing environment.
  • Identify and spearhead initiatives for process enhancement.
  • Coach, train, and nurture team members for career advancement, performance enhancement, and recognition.
  • Manage the procurement of operational supplies and maintain appropriate inventory levels.
  • Develop, implement, and uphold standard operating procedures.
  • Provide regular reports on key performance indicators daily, weekly, and monthly.
  • Maintain precise inventory through effective management and cycle counting practices.

Candidate Profile

  • Over 7 years of experience in supply chain management, operations, or a related discipline; at least 5 years in a leadership capacity is essential.
  • A Bachelor's Degree in Supply Chain Management, Logistics, Business, Engineering, or a related field is preferred.
  • Demonstrated management experience in high-volume pick and pack warehouse, manufacturing, production, or distribution settings.
  • Ability to excel in a dynamic and uncertain environment.
  • Strong analytical and problem-solving capabilities.
  • Proven track record in:
    • Effectively delegating tasks and managing time.
    • Setting and communicating clear expectations while measuring performance outcomes.
    • Implementing continuous improvement methodologies.
    • Holding team members accountable for achieving objectives within set timelines.
  • Support recruitment initiatives and talent development.
  • Project Management Skills – adept at following project timelines and achieving key milestones while managing multiple projects simultaneously.
  • Excellent verbal and written communication skills.
  • A strong work ethic and a positive attitude are essential.
  • A sense of urgency in completing tasks within established timelines.
  • Meticulous attention to detail.

Work Environment

  • The Verification Center operates in a warehouse setting, with conditions typical of such environments. Closed-toed and closed-heel footwear is mandatory. Team members will be required to stand, walk, bend, stoop, turn, and pivot for more than 75% of their working hours.
  • May need to push, pull, and lift weights up to 50 pounds (or 23kg); occasionally, a team lift of up to 100 pounds (or 45kg) may be necessary, along with regular bending, twisting, kneeling, and squatting.
  • This role may involve frequent ascents and descents of ladders, stairs, ramps, and similar structures depending on the location.
Company Overview

StockX is a Detroit-based technology innovator, focusing on the expansive and growing online marketplace for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's robust platform connects buyers and sellers of high-demand consumer goods globally through dynamic pricing mechanisms. This model provides access and market visibility powered by real-time data, enabling buyers and sellers to transact based on market value. The StockX platform showcases hundreds of brands across various sectors, including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from renowned artists like KAWS and Takashi Murakami; and electronics from leading manufacturers such as Sony, Microsoft, Nvidia, and Apple. Since its inception in 2016, StockX has grown to employ over 1,000 individuals across its offices and verification centers worldwide.

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