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Client Services Coordinator

2 months ago

Minneapolis, Minnesota, United States Marsh & McLennan Companies Full time

Company:
Marsh & McLennan Companies

Position Overview:

At Marsh & McLennan Companies, we are dedicated to enhancing the lives of millions by improving their health, financial security, and career prospects.

Our mission is to create more secure and fulfilling futures for our clients and their employees — whether we are developing cost-effective health solutions, ensuring retirement income, or aligning talent with market demands.

This role is designed to support our operations, offering a hybrid work model while considering full-time remote arrangements.
Client Support Specialist Responsibilities:
Utilize strong analytical skills, discretion, and follow-through to oversee and manage various tasks and projects.

Develop and refine documents using advanced technical skills in Microsoft Word, Excel, and PowerPoint, ensuring compliance with our global identity and document standards.

Conduct editorial peer reviews of documents prior to final production/distribution to maintain quality control.
Manage monthly client invoicing through our proprietary system, including project code setup and management.
Perform tasks with minimal supervision.
Handle sensitive information with professionalism and integrity while maintaining open communication with team members.
Strive to facilitate a smooth workflow and meet team needs.
Engage frequently with senior leadership.
Benefits:
Competitive benefits package – generous paid time off including vacation, sick leave, personal days, and community service time.

Opportunity to collaborate with industry leaders while working for a global organization with exceptional benefits and a vibrant culture.

Engagement in community outreach through our volunteer initiatives, which encourage employees to contribute to the community.

Excellent opportunities for growth, mobility, and career advancement.
Participation in our mentorship program and networking opportunities within our Business Resource Groups (BRGs) — including community involvement, diversity initiatives, and professional development networks.

Key Responsibilities:
Manage monthly client invoicing.
Establish and maintain client subject files, personal working files, and relevant legal documents.
Conduct peer reviews of documents to ensure quality control.
Ensure all produced documents adhere to our global identity and document standards.
Contribute to accurate client/project budget management through timely and precise time entry.
Assist the team with various tasks as assigned.

Qualifications:
Bachelor's Degree or equivalent professional experience.
1-2 years of project support experience, preferably in a consulting or professional services environment.
Advanced computer skills, particularly with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Strong judgment, discretion, confidentiality, and decision-making abilities with the capacity to interact across all organizational levels.
Ability to thrive under pressure and manage multiple tasks effectively with limited direction.
Exceptional interpersonal, organizational, business communication, and time management skills.
Strong attention to detail and demonstrated problem-solving abilities.

Preferred Qualifications:
Proven project management skills.
Excellent verbal and written communication abilities.
Ability to adapt swiftly to changing business needs and priorities.
Previous experience in billing or invoicing.