Installation Process Coordinator

2 weeks ago


Easton, Pennsylvania, United States Follett LLC Full time
Job Overview

Follett Products, LLC, a leader in the design and manufacturing of high-quality ice storage solutions and medical-grade refrigeration, is seeking a dedicated Installation Process Coordinator to enhance our team.

Position Summary:

The Installation Process Coordinator will play a crucial role in supporting the Service Process Specialist by facilitating the installation program for both new and replacement equipment. This position involves assisting service providers with inquiries, processing service invoices, and generating necessary reports and data.

Key Responsibilities:

  1. Work closely with the Service Process Specialist to schedule, organize, and monitor equipment installation projects.
  2. Assess installation requirements by reviewing product orders and customer needs, while clarifying any special circumstances.
  3. Identify and engage approved service providers for installation tasks.

Prepare proposals for service providers by communicating project specifics and confirming their qualifications. Negotiate pricing for installation services with both customers and service providers.

Collaborate with customer service and sales teams to ensure accurate order processing and timely shipping.

Monitor an Installation Inbox for requests and related issues, directing inquiries to the appropriate personnel.

Assist in processing installation invoices within a service management system by reviewing and approving charges and credits, while resolving discrepancies as needed. Ensure customer satisfaction post-installation by collecting all required documentation.

Generate monthly installation reports and provide information to the Service Process Supervisor and other stakeholders as requested.

Maintain databases by entering and updating information related to customers, service agents, service invoices, and products.

Ensure compliance with company policies regarding installation agreements by reviewing operational practices.

Support team members by managing incoming service calls and contributing to overall team efforts.

Collaborate with Specialists, Supervisors, and Managers to optimize service process workflows in alignment with company guidelines.

Qualifications:

  • High school diploma or GED is required.
  • Preferred: Two years of experience in an administrative support role.
  • Experience with service management applications is advantageous.
  • Strong attention to detail is essential.
  • Ability to thrive in a collaborative and fast-paced environment.
  • Excellent interpersonal and communication skills are required.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) is necessary.


  • Easton, Pennsylvania, United States Bakerly Barn LLC Full time

    Overview of the Role The Product Quality and Process Coordinator will collaborate with Research & Development and manufacturing teams to ensure that product specifications are meticulously monitored and that the ingredients and final products meet the highest standards. This role is crucial in maintaining the precision of our equipment and ensuring optimal...


  • Easton, Pennsylvania, United States Bakerly Barn LLC Full time

    Overview of the Role The Engineering Project Coordinator plays a pivotal role in managing the technical aspects of engineering initiatives. This position involves the design, specification, and commissioning of both new and upgraded process equipment. The Engineering Project Coordinator provides essential engineering support and leads investigations...


  • Easton, Pennsylvania, United States Cascade Innovations Full time

    About the RoleCascade Innovations is seeking a highly skilled Process Manager to join our team. As a Process Manager for International Purchasing, you will play a crucial role in overseeing the processing of products from the idea stage to availability in stores.Key ResponsibilitiesPlan, coordinate, and execute billing projects in international purchasing,...


  • Easton, Pennsylvania, United States Scale Warehouse and More Full time

    Job OverviewAre you looking for a dynamic work environment?We are in search of an Operations Coordinator who will thrive in a role filled with diverse responsibilities. In this position, you will engage in a variety of technical, administrative, and clerical tasks aimed at enhancing organizational efficiency.Key Responsibilities:Gain a comprehensive...


  • Easton, Pennsylvania, United States Follett LLC Full time

    Job SummaryFollett LLC is seeking a highly skilled Technical Service Representative to join our team. As a Technical Service Representative, you will be responsible for resolving technical product performance issues, maintaining professional relationships with customers and internal staff, and ensuring that customer warranty claims are analyzed and processed...


  • Easton, Pennsylvania, United States Pezon Properties Full time

    Are you a meticulously organized and self-motivated professional with a keen interest in real estate and executive assistance? Pezon Properties is in search of a thorough Operations Coordinator to play a vital role in streamlining real estate processes and managing executive functions. In this position, you will ensure seamless coordination from the...


  • Easton, Pennsylvania, United States Pezon Properties Full time

    Are you a meticulously organized and proactive professional with a keen interest in real estate and executive assistance? Pezon Properties is on the lookout for a detail-focused Administrative Operations Coordinator to play a vital role in streamlining real estate transactions and managing executive functions. In this position, you will ensure seamless...


  • Easton, Pennsylvania, United States Gpac Full time

    About the RoleGpac is seeking an experienced Senior Process Piping/Mechanical Estimator/Project Manager to join our team. As a key member of our organization, you will be responsible for preparing detailed estimates for process piping and mechanical systems for Water & Wastewater Treatment Plant construction projects.Key ResponsibilitiesEstimating and...


  • Easton, Pennsylvania, United States KYYBA Full time

    Job OverviewWe are seeking a detail-oriented Office Operations Coordinator to join our team at KYYBA. This role is essential for maintaining the efficiency of our administrative processes.Essential Qualifications:• Expertise in Microsoft Office, particularly Excel, is required. • Quick adaptability to new tasks and processes is crucial. • Capability to...


  • Easton, Pennsylvania, United States Pezon Properties Full time

    Job OverviewAre you a meticulously organized and proactive professional with a keen interest in real estate and executive assistance? Pezon Properties is in search of a detail-oriented Operations Assistant to play a vital role in streamlining real estate transactions and overseeing executive functions. In this position, you will ensure seamless coordination...


  • Easton, Pennsylvania, United States Pezon Properties Full time

    Are you a meticulously organized and self-motivated professional with a keen interest in real estate and executive assistance? Pezon Properties is in search of a dedicated Operations Coordinator to be instrumental in streamlining real estate transactions and overseeing executive functions. In this position, you will ensure seamless coordination from the...


  • Easton, Pennsylvania, United States St. Luke's Hospital Full time

    About St. Luke's Hospital: St. Luke's is dedicated to the skills, experience, and compassion of its workforce. Our employees are our most valuable asset, committed to fulfilling our mission of excellence in caring for the sick and injured, educating healthcare providers, and enhancing access to care in our communities.Position Overview: The Facilities...


  • Easton, Pennsylvania, United States InsideHigherEd Full time

    Sustainability and Circular Economy CoordinatorThe Sustainability and Circular Economy Coordinator will spearhead initiatives to assess, document, and oversee operational advancements towards the institution's carbon neutrality objective while monitoring overall sustainability metrics. The preferred candidate will recognize the connection between social...


  • Easton, Pennsylvania, United States St. Luke's Hospital Full time

    About St. Luke's Hospital: St. Luke's is dedicated to the exceptional skills, experience, and compassion of its workforce. Our employees are our greatest asset, collectively committed to fulfilling our mission of excellence in caring for the sick and injured, educating healthcare professionals, and enhancing access to care in our communities.Position...


  • Easton, Pennsylvania, United States Folan Waterproofing & Construction Co., Inc. Full time

    About Folan Waterproofing & Construction Co., Inc.:Folan Waterproofing & Construction Co., Inc. is a reputable, family-owned masonry restoration and waterproofing firm, with a legacy dating back to 1969. We have established ourselves as a leader in the New England region, excelling in restoration, masonry, waterproofing, and general contracting services. As...

  • Building Craftsman

    4 days ago


    Easton, Pennsylvania, United States Sundance Kitchen, Bath's & Exteriors Full time

    Job OverviewSundance Kitchen, Baths & Exteriors is seeking a skilled and experienced carpenter to join our team. As a key member of our construction crew, you will be responsible for assisting tradesmen, sub-contractors, and craft workers in various aspects of building and renovation projects.Key ResponsibilitiesAssist in the construction and maintenance of...


  • Easton, Pennsylvania, United States Sundance Kitchen, Bath's & Exteriors Full time

    Job OverviewSundance Kitchen, Baths & Exteriors is seeking a skilled and experienced carpenter to join our team. As a key member of our construction crew, you will be responsible for assisting tradesmen, sub-contractors, and craft workers in various aspects of building and maintaining strong and long-lasting structures.Key ResponsibilitiesAid in the...


  • Easton, Pennsylvania, United States St. Luke's University Health Network Full time

    At St. Luke's University Health Network, we take pride in the dedication, expertise, and compassion of our workforce. Our employees are our greatest asset, and together, we are committed to fulfilling our mission of excellence in caring for patients, educating healthcare professionals, and enhancing access to medical services in our communities, irrespective...


  • Easton, Pennsylvania, United States Shore Community Services Inc Full time

    Job OverviewThe Administrative Coordinator plays a vital role in managing and streamlining the administrative operations of a DDA Residential Group Home. This position is essential for ensuring efficient facility management, maintaining precise documentation, and offering support to both staff and residents.Key ResponsibilitiesOversee and maintain...


  • Easton, Pennsylvania, United States Bakerly Barn LLC Full time

    Position OverviewThe Engineering Project Specialist plays a pivotal role in steering the technical aspects of engineering initiatives. This position entails the design, specification, and commissioning of both new and upgraded process equipment, alongside providing essential engineering support and leading investigations into deviations concerning equipment...