Patient Services Coordinator

2 weeks ago

Easton, Pennsylvania, United States St. Luke's University Health Network Full time


At St. Luke's University Health Network, we take pride in the dedication, expertise, and compassion of our workforce. Our employees are our greatest asset, and together, we are committed to fulfilling our mission of excellence in caring for patients, educating healthcare professionals, and enhancing access to medical services in our communities, irrespective of patients' financial situations.

The Healthcare Access Specialist plays a crucial role in supporting the daily functions of the Patient Access departments, including Registration, Central Scheduling, Information Desk, and Telecommunications. This position collaborates closely with department leaders to ensure effective resolution of issues and oversees clerical workflows across various Patient Access sectors. The Specialist coordinates all daily operations, providing guidance to clerical staff members.

KEY RESPONSIBILITIES:

  • Maintains a professional and welcoming environment in the Main Lobby and Emergency Department Lobby.
  • Ensures staff are updated on hospital policies and procedures to accurately collect patient, medical, and financial information.
  • Delegates tasks to staff, ensuring adequate coverage across all Patient Access areas.
  • Completes the scheduling process according to departmental policies, reviewing preparation details with patients to ensure readiness for their appointments.
  • Communicates with primary care physicians and specialists to secure necessary preauthorizations or insurance referrals.
  • Executes the registration process as per departmental guidelines, accurately entering charges and orders for services provided.
  • Handles incoming calls promptly, assisting or directing callers to the appropriate personnel or departments, and accurately documenting verbal orders.
  • Ensures timely communication of patient arrivals to relevant departments.
  • Maintains a thorough understanding of policies and procedures related to both inpatient and outpatient registration, as well as Radiology.

PHYSICAL AND SENSORY REQUIREMENTS:

Ability to sit for extended periods, up to eight hours daily, with frequent movements including fingering, handling, and lifting up to 25 pounds. Capability to push wheelchairs weighing up to 250 pounds. Frequent bending, stooping, and reaching required, along with normal vision and hearing abilities.

EDUCATION:

An Associate Degree in Business or Medical Office Administration is preferred.

TRAINING AND EXPERIENCE:

Strong customer service and interpersonal skills are essential, with prior experience in an office environment preferred. Proficiency in Microsoft Office applications, including Outlook, Access, Excel, and Word, is required. A background in medical insurance, along with knowledge of ICD-9 and CPT coding, is necessary. Familiarity with medical terminology is also required. Previous experience with multi-line switchboard operations is advantageous.

We encourage candidates to complete their applications using their full legal names and current home addresses, including a comprehensive employment history for the past seven years. Additionally, uploading a current resume detailing work history, education, and any relevant certifications or licenses is highly recommended. Thank you for considering a career with St. Luke's University Health Network.



St. Luke's University Health Network is an Equal Opportunity Employer.

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