Mechanical Service Operations Coordinator

2 weeks ago

Sacramento, California, United States EMCOR Government Services Full time

Job Title: Mechanical Service Coordinator

Department: Administrative Services

Job Type: Full-time

Pay: $32-$40 Hourly

About Us: EMCOR Government Services is a leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. We offer comprehensive solutions for HVAC, Architectural Sheet Metal, Preventive Maintenance & Service, Electrical, High Purity Process Piping, Plumbing, Building Automation Systems, and Energy Solutions.

Job Summary: We are seeking a Mechanical Service Coordinator who will oversee the dispatch and coordination of mechanical service technicians. This role includes managing pre-billing for all mechanical service work orders, preventive maintenance billings, project setups in ERP, parts ordering, payroll processing, and customer service data entry as needed. The coordinator will also collaborate with other coordinators to ensure seamless operations.

Key Responsibilities:

Customer Communication:

  • Act as the primary contact for clients, addressing inquiries and resolving issues.
  • Provide timely updates regarding service requests and schedule changes.
  • Facilitate communication between clients, engineering teams, and technicians throughout project administration.
  • Evaluate technician performance to ensure customer satisfaction.

Mechanical Service Billing:

  • Prepare pre-billing documentation for accounting.
  • Manage specific billing requirements for unique clients.
  • Investigate parts and material pricing for billing purposes.
  • Follow up on overdue service work orders for billing.
  • Resolve billing discrepancies and customer inquiries.
  • Conduct quality assurance on billings prior to submission.

Dispatching:

  • Receive and process service requests.
  • Create work orders and schedule technicians for service orders and preventive maintenance.
  • Assign tasks to technicians based on their skills and availability.
  • Confirm service appointments in advance.

Preventive Maintenance (PM):

  • Procure necessary materials for preventive maintenance.
  • Schedule and manage annual renewals.

Service Orders / Repairs:

  • Confirm receipt of materials and manage parts procurement.
  • Ensure subcontractors are scheduled as needed.
  • Review work order reports for quality and timely completion.

Qualifications/Skills and Knowledge Requirements:

  • Understanding of basic accounting principles.
  • Proficient in MS Office applications.
  • Familiarity with ERP accounting systems is advantageous.
  • Ability to collaborate effectively across departments.
  • Strong organizational skills and attention to detail.
  • Excellent problem-solving abilities.
  • Outstanding communication and interpersonal skills.
  • Ability to thrive in a fast-paced environment.

Benefits: EMCOR Government Services offers a comprehensive benefits package, including:

  • Medical, dental, vision, and prescription coverage.
  • 401k plan with company matching.
  • Paid holidays and educational assistance.
  • Competitive salary based on experience and qualifications.

Standards of Success:

  • Commitment to safety and ethical work practices.
  • Demonstrated loyalty, integrity, and accountability.
  • Ability to work independently and make sound decisions.
  • Effective interaction with all organizational members.
  • Continuous improvement mindset.

Employment with EMCOR Government Services is at-will, meaning either the employee or the company can terminate the employment relationship at any time, with or without cause.

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