Customer Service Representative
1 day ago
Job Summary
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities
- Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
- Communicate with customers to understand their needs and provide solutions to their problems.
- Solve customer complaints and concerns in a fair and timely manner.
- Help customers navigate our website and place orders online.
- Provide knowledgeable answers to questions about our products, pricing, and availability.
- Respond to shipping inquiries and answer order status questions.
- Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
Requirements
- Bachelor's degree or high school diploma with 3+ years of relevant experience.
- Desire to provide the best possible experience for our customers.
- Thrive in a fast-paced environment with coaching support.
- Dedicated to excellent attendance.
Benefits
- Complete insurance coverage includes medical, dental, vision, and more.
- 401(k) with 5% employer match.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
About Uline
Uline is a leading distributor of shipping, industrial, and packaging materials. We are a family-owned company known for incredible service, quality products, and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, we are committed to offering exceptional benefits and perks to our employees.
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