General Manager
20 hours ago
We are seeking a highly skilled and experienced General Manager to lead the operations of The Jacquelyn, a curated space that elevates creative expression, community, and wellness. As the General Manager, you will play a pivotal role in managing all aspects of club operations, ensuring a seamless and unparalleled member experience.
Key Responsibilities- Manage day-to-day activities and strategic planning to foster a culture of hospitality and professionalism.
- Set goals, recruit, develop, and retain associates, control labor expenses, and resolve member-related issues.
- Oversee all aspects of member interactions, from check-in through check-out, providing seamless and memorable visits.
- Partner closely with F&B's management team for a seamless experience between our F&B partners and the Jacquelyn staff.
- Build and maintain strong relationships with club members, promptly addressing their needs and concerns.
- Foster a welcoming, inclusive environment that aligns with the club's culture and values.
- Review guest and member surveys and feedback and determine an appropriate action plan.
- Be the eyes and ears of the Jacquelyn, utilizing critical thinking and de-escalation skills to ensure consistent member experience.
- Bachelor's degree in hospitality management, Business, or related field (preferred).
- Minimum of 5-7 years of experience in club management, hospitality, event management, or a similar leadership role.
- Exceptional interpersonal and communication skills with the ability to build strong relationships with members and colleagues.
- Proven track record of implementing operational systems and streamlining efficiency for business operations.
- Strong ability to assist in implementing software and ensure user acceptance.
- Strong organizational skills and attention to detail, ensuring flawless execution of operations and events.
- Proficiency in hospitality management software and Microsoft Office Suite.
- A self-starter who can work independently to build and manage a team in a fast-paced environment.
- Goal-orientated, resourceful, nimble, and able to navigate ambiguous situations.
- Strong leadership and staff management skills.
- Financial acumen with experience in budgeting and cost management.
- Event planning expertise.
- Problem-solving and conflict resolution capabilities.
- Team player, goal orientated, with a can-do attitude.
The General Manager must have the physical, visual, and auditory ability to perform the essential functions of the job, with or without reasonable accommodations, and be able to meet the following requirements:
- Heavy Member/guest contact is required.
- Must tolerate varying noise levels, temperatures, illumination, and air quality.
- Continuously or periodically bend, twist, lean, lift, push, pull, kneel, bend, walk, stand, and/or sit up to 8 hours per shift.
- Lift up to 50 pounds to perform the essential functions.
- Work in a fast-paced environment where the climate can change quickly.
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