General Manager

Life's too short to not work somewhere awesome. We are growing and looking for authentic, genuine people to grow with us. We've got a pretty good thing going with new restaurants, great benefits and even better people we want you to join us full time.

We want people with an awesome attitude, genuine personality and incredible work ethic to become part of our growing brand. So, if you’re looking for the next step in your career, why not join a team of genuine, easy-going, people, who love serving up great food in the very neighborhoods we love?

THE JOB

The General Manager (GM) is responsible for managing the overall operations of the restaurant. Strong relationship skills, business acumen and extensive operational experience and knowledge are needed for this position. The General Manager position directly reports to the Area Director for their market.

A GM of PepperJax Grill is responsible for maintaining Company standards and assuring their store’s profitability. They will train, build and develop team members, coach performance, maintain a best-in-class culture, guest-centric environment, and restaurant.

The GM must have strong analytical, organizational, problem solving and communication skills within all levels of management. A General Manager must maintain a high level of stamina, responsibility, and relational skills to work with many types of people. A General Manager is committed to the goals of the Company, with a “can-do” attitude and a strong desire to succeed.

A General Manager must possess the leadership ability to continuously move the business forward, should share the Company’s commitment to exceptional customer service, quality of food and fast service and ensure that their store is performing in accordance with the Company’s expectations.

As a GM you must be able to address issues in a positive and productive manner. A GM should understand and have knowledge of the Company’s procedures, expectations, and standards and carry out those procedures in such a way that always maintains brand excellence.

Finally, a GM is responsible for controlling sales, labor, food, and all other costs related to operating the location they oversee and must be able to communicate this information consistently to their team and supervisor.

THE BENEFITS

• Medical, dental, vision, and life insurance
• 401K Plan
• Paid time off
• Holiday closures

THE REQUIREMENTS

• Must be able to fulfill the background check and driving requirements for the Company.
• Ability to work flexible hours/days to support business hours and needs. A minimum of 40 hours per week is required for this position.
• Must have reliable transportation and be able to fulfill store needs.
• Professional in appearance, demeanor and conduct at all times. Company uniform required during working hours.
• Strong business acumen and work ethic required. Exhibits a high level of integrity and honesty.
• Ability to teach, coach, lead and develop a team.
• Business level interpersonal, written, and communication skills.
• Working knowledge of Company operating systems.
• Complete knowledge of Crew, Shift Manager, Assistant Manager and General Manager duties.
• Participation in meetings and special projects.

THE RESPONSIBILITIES

• Understands and ensures compliance with policies, procedures, and guidelines to promote their consistent application within the restaurant.
• Audits activities to ensure conformance with the Company, government and accrediting agency standards, regulations, and food handling codes.
• Monitors and maintains accurate store budget and forecast.
• Reviews and monitors operations weekly and monthly to ensure accurate financial performance and brand standards.
• Ensures that the restaurant’s financial performance meets Company forecasts; optimizes financial performance and operational productivity.
• Ensure and coach team members on exceeding guest satisfaction. Treats employees with respect and dignity and regularly recognizes and rewards employees.
• Ensures that all team members are aware of current applicable government regulations.
• Ensures consistent and equitable administration of written guidelines, policies, the Company handbook, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus.
• Responsible for the coaching, counseling, and progressive discipline of their restaurant’s team members.
• Ensures a safe work environment.
• Maintain adequate staffing needs for their restaurant location and is responsible for the training of subordinate positions.
• Demonstrates flexibility and openness to immediate changes.
• Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide an incredible guest experience.
• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
• Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth.
• Considers cost/benefit impact of financial decisions and works to protect the brand.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience: Bachelor’s degree; 1 - 3 years related experience and training; or equivalent combination of education and experience.

Language Skills: Ability to read, analyze, and interpret general business information, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, team members, and guests.

Computer Skills: Basic computer skills and the ability to write business related emails and use programs such as Excel, Word, Microsoft Teams, and Company-related software and programs.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, proportions, and percentages.

Reasoning Ability: Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to identify and utilize Company resources for assistance.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; talk or hear; and taste or smell. The employee is frequently required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technical developments).

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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