Multilingual Content Strategist

2 weeks ago

San Francisco, California, United States City and County of San Francisco Full time

Company Overview

Employment Type : Temporary Exempt (TEX), this role is on an as-needed basis, limited to 1,040 hours per fiscal year. This position is exempt from the competitive Civil Service examination process and operates at the discretion of the Appointing Officer.

The San Francisco Digital Services (SFDS) Team is revolutionizing the interaction between residents and the City by creating services tailored to user needs. The team enhances public engagement with the city by providing high-quality, accessible experiences across various platforms.

SFDS comprises product managers, designers, developers, and content strategists. As a member of this innovative team, you will have the opportunity to influence the City's technological direction.

Our Commitment

We prioritize equity in our hiring practices, team dynamics, and product outcomes, fostering an inclusive workplace. We aim to build a team that reflects a diverse array of experiences and identities. This includes considering qualified candidates from various backgrounds. If you seek a role where you can make a meaningful impact on the lives of San Francisco residents, we welcome your interest.

Role Overview

We are developing essential tools to bring City services online. As a member of the content delivery team, you will collaborate closely with City departments to enhance content and service delivery for the community. You will partner with various departments to transition their services and information online while assisting in the development of editorial skills across the City.

You will also work in tandem with the product content team, which collaborates with product and design teams to develop the website. Additionally, you will contribute to the network of content professionals throughout the City, sharing your expertise with City employees involved in content creation.

Key Responsibilities

As a Content Designer, you are expected to be an exceptional writer with experience in digital content or product design. We are dedicated to creating user-friendly content in multiple languages, not limited to English. The Content Designer should possess fluency in reading and writing Chinese (Traditional) to effectively collaborate with our translation partners.

You will guide City departments in developing user-centered content that aligns with user needs and organizational objectives. Additionally, you will assist departments in establishing metrics for success on their digital platforms.

You will conduct training sessions and provide support for editors and stakeholders, contributing to the content community and developing content standards for the City. Your involvement will also strengthen the content team within Digital Services through participation in content critiques and collaborative sessions.

Work Environment

The majority of your work will be conducted within the San Francisco Digital Services team. A hybrid work schedule may be available with supervisor approval, requiring at least one in-office day each week.

Qualifications

An associate degree in business administration, public administration, information systems, economics, finance, computer science, or a closely related field from an accredited institution OR its equivalent in total course credits/units AND

Two (2) years of experience in content strategy, content design, copywriting, editing, or UX writing.

Additional relevant experience may substitute for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units, with a minimum of 10 semester / 15 quarter units in one of the specified fields or a closely related area.

Desired Skills and Attributes

  • Proficient in reading and writing Chinese (Traditional),
  • Experience in designing complex content to meet user requirements,
  • Familiarity with managing website migrations,
  • Strong advocate for user research, capable of assisting with and synthesizing findings,
  • Understanding of content consumption by screen readers and other assistive technologies,
  • Ability to articulate user needs and create user stories,
  • Distinction between user needs and user desires,
  • Knowledge of governmental processes,
  • Capability to measure and evaluate content and service outcomes,
  • Adaptability in a fast-paced, evolving environment.

Additional Information

Important: Applications must include a resume and a cover letter detailing your interest in this position and how your experience aligns with the role. Attach these documents using the designated function.

Application Guidance : Applicants should include all relevant job experience in their online application.

Verification: Applicants may need to provide verification of qualifying education and experience at any stage of the application and/or selection process. Written verification must confirm that the applicant meets the minimum qualifications outlined in the announcement.

Note: Providing false information regarding education, training, or work experience may result in disqualification from this and future job opportunities.

Salary / $125,086 - $157,378 (annually)

The City and County of San Francisco encourages applications from women, minorities, and individuals with disabilities. All applicants will be considered without regard to sex, race, age, religion, color, national origin, ancestry, physical or mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or any other protected category under the law.

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