Senior Content Strategist

2 weeks ago


San Francisco, California, United States Wells Fargo Full time

Position Overview:

This role is focused on leading content design for digital channels within the financial services sector.

The Wells Fargo Experience Design (XD) team is on the lookout for a Senior Content Strategist to enhance the design of our Alerts & Messaging team. Are you passionate about creating engaging communications through various digital platforms? Do you have a knack for making customers feel informed and empowered through your content? If so, this could be the perfect opportunity for you to create impactful messaging that enhances customer interactions.

Key Responsibilities:

  • Oversee the development of superior digital customer experiences across our applications and online platforms.
  • Utilize a comprehensive understanding of content design methodologies to formulate and implement strategies that address intricate user and business needs.
  • Design cohesive user journeys and comprehensive experiences rooted in user-centered design principles.
  • Manage complex projects related to web and application content design.
  • Ensure compliance with all relevant regulations and accessibility standards for all users.
  • Analyze and assess complex business and operational goals.
  • Execute tasks in alignment with risk management, compliance, and business process standards.
  • Make informed decisions in multifaceted situations, demonstrating a strong grasp of content design policies and compliance requirements.
  • Collaborate with colleagues and leadership to address challenges and achieve objectives.

Qualifications:

  • Minimum of 5 years of experience in Graphic or Website Design, or equivalent demonstrated through a combination of work experience, training, military experience, or education.

Preferred Skills:

  • Proficiency in crafting compelling content for complex and sensitive topics, though experience in financial institutions is not mandatory.
  • Ability to leverage research data to create solutions that align user needs with business objectives.
  • Expertise in storytelling: effectively communicate ideas and build support through exceptional presentation skills.
  • Strong command of grammar, messaging, writing, and style best practices.
  • Provide a content design perspective throughout the product development lifecycle, influencing strategic decisions to enhance overall user experience and ensure consistency.

Job Expectations:

  • This position is not eligible for Visa sponsorship.
  • This role operates under a hybrid work model, requiring in-office presence approximately three days a week.

Compensation:

The salary range for this position is competitive and reflective of the candidate's experience and skills.

Benefits:

Wells Fargo offers a comprehensive benefits package, including:

  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance and critical illness coverage
  • Parental leave
  • Tuition reimbursement
  • Adoption assistance

Diversity and Inclusion:

Wells Fargo is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates, regardless of background.



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