Lead Content Strategist

2 weeks ago

San Francisco, California, United States Canva Full time
Company Overview

Position Overview

Become a part of a team that is transforming the design landscape.

We appreciate your interest in exploring this opportunity. We understand that job searching can be a lengthy process, so let's get right to the details.

Work Environment

Our primary office is located in Sydney, with an additional site in Melbourne. However, we offer flexibility in your work arrangements. Whether you prefer to work from the office, remotely, or a combination of both, the choice is yours.

Key Responsibilities

As our organization continues to grow, adaptability remains essential. This leadership role will initially involve managing a small team of seasoned content strategists while maintaining a hands-on approach (approximately 50-70% of your time). The responsibilities may evolve as the team expands.

Currently, your focus will include:
  • Team Leadership: You will mentor Content Strategists, enhancing their skills through constructive feedback and support. Your role will be pivotal in amplifying the specialty's influence within the Design Experience.
  • Strategic Vision: You will articulate the vision, strategy, and roadmap for Content Design to your design team and senior stakeholders, simplifying complex concepts through effective communication.
  • Content Development: Utilizing your writing expertise, understanding of User Experience principles, and knowledge of front-end development, you will create product copy that facilitates seamless collaboration for users. Collaborating with the Content Design team, you will address common challenges to strengthen our specialty.
  • Performance Metrics: You will contribute to the design and development of the company's website and applications from a content-first perspective, ensuring that your content design choices positively impact key performance indicators.
  • Cross-Functional Collaboration: You will unite designers, project managers, engineers, and researchers to devise optimal solutions for users and address web-related challenges through effective language.
Goals to Achieve:
  • Establish relationships within your product domains, enhancing your understanding of the various user experiences.
  • Engage in project planning, allocating resources to initiatives that align with company priorities.
  • Evaluate different creation experiences (videos, presentations, documents, websites, etc.) to identify opportunities for consistent scalability.
  • Assist in the development of new products that require clarity from a Content Designer's perspective.
  • Develop a framework of patterns for editor experiences that empower Product Designers to make informed decisions swiftly, allowing Content Designers to focus on more complex and impactful tasks.
  • Ensure consistent quality for AI experiences, emphasizing trust and user satisfaction.
  • Continue to foster relationships with stakeholders across the organization to align with initiatives that affect the core editing experience.
Ideal Candidate Profile:
  • You are an accomplished Content Design Leader with a proven history of addressing intricate challenges, preferably in the tech or SaaS sector, with at least 5 years of experience in content design or UX writing.
  • You have previously contributed to the maturation of a Content Design practice.
  • You have experience in conducting Content Design research and can advocate for best practices in messaging studies and experiments.
  • Your exceptional UX writing skills and impressive content design portfolio reflect your commitment to brand voice, consistency, and style.
  • You thrive in independent work settings but also enjoy collaborating with diverse teams to share the value of content design.
  • You possess a strong balance between strategic thinking and attention to detail.
  • You embrace complex challenges and excel in problem-solving.
  • You are skilled at gaining buy-in from key stakeholders, effectively guiding them through changes and their rationale.
About the Design Experience Supergroup

The mission of the Design Experience supergroup is to create powerful yet straightforward tools that empower anyone to design anything.

By collaborating across multiple high-impact teams, you will have the opportunity to make a significant impact throughout the organization.

About the Content Design Sub-Specialty

The Content Design team is dedicated to embedding simplicity within the product flows. We aim to achieve this by cultivating a remarkable team that values clear and concise writing. Our focus extends beyond mere words to encompass entire systems and flows, ensuring a profound impact in key areas rather than superficial effects everywhere.

We maintain a friendly, human voice that we strive to convey effectively to our users, moving away from generic UX writing.

Our team is passionate about collaborating to shape the future of Content Design, embracing a non-hierarchical approach.

The Content Design specialty works closely with project managers, designers, engineers, and design researchers to identify solutions that prioritize user needs.

Additional Information

We base our hiring decisions on your experience, skills, and passion. When expressing interest in this opportunity, please indicate your preferred pronouns and any reasonable accommodations you may require during the interview process.

We celebrate diverse skills and backgrounds, so even if you feel your qualifications do not fully align with the listed criteria, we encourage you to reach out.

  • Lead Content Strategist

    1 week ago

    San Francisco, California, United States Microsoft Corporation Full time

    Are you ready to shape the future of app development?Join Microsoft Corporation as a Lead Content Strategist on our Power Apps Design Team. Recognized as a leader in Low Code Application Development, we are committed to innovating and enhancing user experiences.Our philosophy centers around the belief that exceptional product design is achieved through...

  • Content Strategist Lead, Blockchain

    2 days ago

    San Francisco, California, United States Block Full time

    Job Description**About Us**Block is a pioneering company that is revolutionizing the way we think about economic empowerment. Our mission is to create a more inclusive economy where our customers have equal access to opportunity. We strive to live by these same values in building our workplace.**About Proto**Proto is a cutting-edge team within Block that is...

  • Lead Social Media Content Strategist

    2 weeks ago

    San Francisco, California, United States Gantri Full time

    Position Overview:As a Lead Social Media Content Strategist, you will take charge of developing, expanding, and overseeing our organic social media content and influencer initiatives.Key Responsibilities:- Generate, curate, and manage social-first content (video, imagery, text) across various platforms including TikTok, Instagram, Pinterest, and YouTube.-...

  • Content Strategist

    1 week ago

    San Diego, California, United States Intuit Full time

    About the RoleWe are seeking a highly skilled Content Strategist to join our team at Intuit. As a Content Strategist, you will be responsible for developing and implementing content strategies that drive business results and enhance the user experience.Key ResponsibilitiesDevelop and execute content strategies that align with business objectives and customer...

  • Senior Content Strategist

    2 weeks ago

    San Francisco, California, United States Wells Fargo Full time

    Position Overview:This role is focused on leading content design for digital channels within the financial services sector.The Wells Fargo Experience Design (XD) team is on the lookout for a Senior Content Strategist to enhance the design of our Alerts & Messaging team. Are you passionate about creating engaging communications through various digital...

  • Lead Content Strategist

    1 day ago

    San Francisco, California, United States Wells Fargo Full time

    About this Role:This is an exciting opportunity to join the Wells Fargo Experience Design team as a Lead Content Designer for Consumer Digital Channels.We are seeking a highly skilled and experienced content designer to lead the creation of best-in-class digital customer experiences for our app and website.The ideal candidate will have a deep understanding...

  • Lead Content Strategist

    1 day ago

    San Francisco, California, United States Wells Fargo Full time

    About this Role:This is an exciting opportunity to join the Wells Fargo Experience Design team as a Lead Content Designer for Consumer Digital Channels.We are seeking a highly skilled and experienced content designer to lead the creation of best-in-class digital customer experiences for our app and website.The ideal candidate will have a deep understanding...

  • Content Strategist

    5 days ago

    San Diego, California, United States Intuit Full time

    About IntuitIntuit is a global financial technology company that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper.Our MissionWe never stop working to find new,...

  • Senior Lead Content Strategist

    1 day ago

    San Francisco, California, United States Wells Fargo Full time

    About This RoleWe are seeking a highly skilled Senior Lead Content Designer to join our team at Wells Fargo. As a key member of our Experience Design team, you will be responsible for leading the development of customer experience solutions for our online applications and websites.As a Senior Lead Content Designer, you will be responsible for creating...

  • Social Media Content Strategist

    2 weeks ago

    San Francisco, California, United States Ubisoft Entertainment Full time

    About Ubisoft EntertainmentUbisoft is a dynamic organization comprised of over 19,000 skilled professionals situated in more than 55 development studios and offices worldwide. With a significant portion of our workforce focused on creation, Ubisoft stands as the largest in-house creative powerhouse in the gaming industry.Our extensive network of video game...

  • Content Marketing Strategist

    2 weeks ago

    San Jose, California, United States Invenia Group Full time

    Company Overview:Invenia Group collaborates with a leading manufacturer specializing in scientific reagents, instruments, and services aimed at expediting scientific advancements. Their research applications encompass next-generation sequencing, gene discovery and editing, and proteomics.Position Summary:We are seeking a Content Marketing Strategist to...

  • Multilingual Content Strategist

    1 week ago

    San Francisco, California, United States City and County of San Francisco Full time

    Company Overview Appointment Type : Temporary Exempt (TEX), this role is designed to fulfill specific needs and is limited to 1,040 hours per fiscal year. This position is not subject to the competitive Civil Service examination process and operates at the discretion of the Appointing Officer. The San Francisco Digital Services (SFDS) Team is dedicated...

  • Multilingual Content Strategist

    2 weeks ago

    San Francisco, California, United States City and County of San Francisco Full time

    Company Overview Employment Type : Temporary Exempt (TEX), this role is on an as-needed basis, limited to 1,040 hours per fiscal year. This position is exempt from the competitive Civil Service examination process and operates at the discretion of the Appointing Officer. The San Francisco Digital Services (SFDS) Team is revolutionizing the interaction...

  • Multilingual Content Strategist

    1 week ago

    San Francisco, California, United States City and County of San Francisco Full time

    Company Overview Employment Type : Temporary Exempt (TEX), this position is on an as-needed basis and is limited to 1,040 hours per fiscal year. This role is not subject to the competitive Civil Service examination process and will operate at the discretion of the Appointing Officer. The San Francisco Digital Services (SFDS) Team is revolutionizing the...

  • Senior Content Strategist for Product Growth

    2 weeks ago

    San Francisco, California, United States DocuSign, Inc. Full time

    Company OverviewDocuSign is revolutionizing the way agreements are managed. With over 1.5 million clients and more than a billion users across 180 countries, our solutions streamline business processes and enhance everyday life. Our Intelligent Agreement Management platform transforms critical data trapped in documents into actionable insights, connecting...

  • Lead Marketing Strategist

    2 weeks ago

    San Francisco, California, United States Cash Full time

    Exciting Opportunity: Lead Marketing Strategist - CommercePosition: Full-time We are seeking a talented Lead Marketing Strategist to become a vital part of our team at Cash. In this role, you will be instrumental in managing comprehensive marketing initiatives for our Commerce division. You will collaborate closely with retail partners and guide a team to...

  • Content Strategist

    1 day ago

    San Francisco, California, United States National Experienced Workforce Solutions Full time

    Job SummaryWe are seeking a highly skilled Content Strategist & Community Engagement Specialist to join our team at National Experienced Workforce Solutions. As a key member of our team, you will be responsible for developing and implementing effective outreach and communication strategies to engage diverse stakeholders and promote our programs.Key...

  • Lead Social Media Strategist

    2 weeks ago

    San Francisco, California, United States The Ladders Full time

    About The Ladders At The Ladders, we believe in creating a space where everyone can thrive. Founded with a vision to connect professionals with opportunities, we cater to a diverse community of job seekers and employers. Our platform serves millions, helping them navigate their career paths and find the perfect match. Role Overview As the Lead Social Media...

  • Senior Content Strategist

    1 day ago

    San Francisco, California, United States DoorDash Full time

    About the RoleWe're seeking a highly skilled Senior Content Designer to join our team at DoorDash. As a key member of our Content Design team, you will play a crucial role in shaping the user experience for our Dasher products.As a Senior Content Designer, you will be responsible for leading content design and user experiences across Dasher products,...

  • Social Media Content Strategist

    1 week ago

    San Diego, California, United States InsideHigherEd Full time

    About the RoleWe are seeking a highly skilled Social Media Content Strategist to join our team at InsideHigherEd. As a key member of our marketing team, you will be responsible for developing and implementing a comprehensive social media strategy that aligns with our brand and marketing goals.Key ResponsibilitiesPlan and create engaging, on-brand content for...