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Multilingual Content Strategist

2 months ago

San Francisco, California, United States City and County of San Francisco Full time

Company Overview

Employment Type : Temporary Exempt (TEX), this position is on an as-needed basis and is limited to 1,040 hours per fiscal year. This role is not subject to the competitive Civil Service examination process and will operate at the discretion of the Appointing Officer.

The San Francisco Digital Services (SFDS) Team is revolutionizing the way residents engage with the City by creating services tailored to user needs. The team enhances the public's interaction with the city by providing high-quality, accessible experiences for the website, in-person interactions, and for city employees who support these services.

SFDS consists of product managers, designers, developers, and content strategists. As a member of this team, you will be part of a dynamic and evolving movement, with the chance to influence the City's technological approach.

Our Commitment

We are dedicated to equity in our hiring practices, team culture, and product outcomes, fostering an inclusive work environment. We aim to build a team that reflects a diverse range of lived experiences and identities. This includes considering qualified candidates from various races, colors, religions, genders, gender identities, sexual orientations, national origins, genetics, disabilities, ages, or veteran status. If you seek a role where you can make a meaningful impact and enhance the lives of all San Francisco residents, we encourage you to explore this opportunity.

Role Overview

We are developing the necessary tools to bring City services online, such as our City-wide website. As a member of the content delivery team, you will collaborate closely with City departments to enhance content and service delivery for the residents of San Francisco. You will partner with various departments to transition their services and information online while assisting in upskilling editors throughout the City.

Additionally, you will work in tandem with the product content team, which collaborates with product and design teams to develop the website. You will also contribute to the community of content professionals across the City, sharing your expertise with City employees involved in content creation.

Key Responsibilities

As a Content Designer, we expect you to possess strong writing skills and experience with websites or products. We are committed to creating usable content in multiple languages, not just English. The Content Designer should be fluent in reading and writing Chinese (Traditional) to facilitate collaboration with our translation vendor.

You will guide City departments in transitioning their websites to develop user-centered content that aligns with user needs and business objectives. You will also assist departments in determining how to measure success for their website or digital service.

You will conduct training sessions and provide support for our editors and stakeholders, paving the way for others by participating in the content community and working on content standards for the City. Additionally, you will contribute to a robust content team at Digital Services through content critiques and sharing sessions.

Qualifications

An associate degree in business administration, public administration, information systems, economics, finance, computer science, or a closely related field from an accredited institution OR its equivalent in terms of total course credits/units AND

Two (2) years of experience in content strategy, content design, copywriting, editing, or UX writing.

Additional experience as described above may substitute for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Desired Skills and Attributes

  • Proficient in reading and writing Chinese (Traditional),
  • Experience in designing complex content to meet user needs,
  • Familiarity with managing website migrations,
  • Strong advocate for user research, capable of assisting with and synthesizing research findings,
  • Understanding of how content is accessed by screen readers and other assistive technologies,
  • Ability to write and validate user needs and user stories,
  • Distinction between user needs and user desires,
  • Knowledge of government processes,
  • Capability to measure and evaluate outcomes in content and services,
  • Comfortable in a fast-paced, evolving environment.

Important Note: Your application must include a resume and a cover letter that outlines your motivation for applying for this position and how your experience aligns with the role. Please attach these documents using the "additional attachments" function.

Application Guidance : Applicants must include all relevant job experience in the online application.

Verification: Applicants may be required to provide verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must confirm that the applicant meets the minimum qualifications stated in the announcement. Verification must be submitted on the employer's official letterhead, specifying the employee's name, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license, and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at.

Note: Providing false information regarding education, training, or work experience or attempting deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Additional Information

The City and County of San Francisco encourages women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.