Luxury Jewelry Sales and Operations Specialist
2 weeks ago
ROSEARK
Sales and Operations Associate
Company Overview
With over two decades of experience, Roseark has been at the forefront of redefining the luxury jewelry landscape. Our expertise lies in bespoke design, showcasing an exceptional array of artisans from around the world. Renowned for our breathtaking creations, Roseark has garnered a loyal following among celebrities, media, and discerning clients.
Position Overview
This full-time, on-site position is dedicated to the role of Sales and Operations Associate. The primary focus will be on ensuring client satisfaction while delivering unparalleled customer service. This position is pivotal as we expand our presence in Los Angeles, and we seek an individual who is passionate about exquisite jewelry and eager to grow alongside our brand.
Key Responsibilities
- Engage with clients through innovative outreach strategies to foster repeat business, utilizing various communication methods including text, phone, and email.
- Act as a brand ambassador, cultivating relationships within a new community.
- Collaborate cross-functionally with team members to enhance product knowledge and share insights that contribute to the company's success.
- Oversee inventory management and execute daily operational tasks that demand meticulous attention to detail and effective communication skills.
Administrative Duties
- Manage inventory exchanges, returns, and dispatching packages.
- Maintain an organized client database for efficient tracking and communication.
- Respond promptly to inquiries to ensure a seamless client experience.
- Utilize Mac products and possess familiarity with web and e-commerce platforms.
Qualifications
- Previous sales experience in fine jewelry or a luxury retail environment is preferred.
- Exceptional interpersonal and communication skills.
- Ability to provide outstanding customer service in a dynamic setting.
- Proven track record of nurturing client relationships, with a deep understanding of high-end jewelry offerings.
- Possess a keen sense of personal style and fashion awareness.
- Detail-oriented with a strong focus on accuracy.
- Technologically proficient.
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