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Luxury Client Specialist

2 months ago

Los Angeles, California, United States Burberry Full time
Position Overview:

The Luxury Client Specialist is responsible for cultivating relationships with both new and existing clientele, ensuring a bespoke and exceptional experience that aligns with commercial objectives.

Department:
RETAIL OFFLINE

Location:
Los Angeles, California (US-CA)

Company Vision:
At Burberry, we are driven by creativity and the desire to unlock imagination, fostering an environment where diverse talents can flourish. Our commitment to sustainability and community engagement is at the heart of our operations.

Key Responsibilities:
1. Achieve and surpass individual and store sales targets while adhering to commercial KPIs.
2. Utilize storytelling and a passion for the brand to inspire clients, creating a strong desire for Burberry products.
3. Deliver an unparalleled luxury service, showcasing expertise in product knowledge, fashion trends, and styling.
4. Enhance the client journey by ensuring an exceptional first impression, understanding client needs, and expertly closing sales to build lasting relationships.
5. Provide efficient follow-up and after-sales service to maintain client satisfaction.
6. Contribute to store operations by upholding high luxury standards in both front and back of house, including inventory management and stockroom maintenance.
7. Adhere to company policies and visual merchandising standards as per Burberry guidelines.
8. Foster a collaborative and positive team environment.
9. Work by appointment to offer personalized services and strengthen client loyalty.
10. Actively seek to expand the client base with a focus on retention and increased spending through regular communication.

Personal Profile:
The ideal candidate will possess:
- A proven track record in achieving sales and exceeding targets.
- Previous experience in client engagement and relationship building.
- A strong passion for fashion, art, and culture.
- Comprehensive product knowledge and understanding of retail operations.
- Experience working collaboratively within a team.
- Fluency in the local language; proficiency in English is preferred, and knowledge of additional languages is advantageous.
- Attributes such as confidence, curiosity, and a results-driven mindset.
- A proactive, detail-oriented approach with excellent communication skills.

Measures of Success:
Success will be evaluated based on:
- Individual sales performance and KPIs (Appointments, UPT, ATV & AUR).
- Client satisfaction metrics (Guest Experience, Net Promoter Score).
- New client acquisition and retention rates.
- Monthly appointment metrics.

Equal Opportunities:
Burberry is an Equal Opportunities Employer, committed to treating all applications fairly based on skills and experience.