Training Specialist
1 week ago
We are seeking a highly skilled Training Specialist to join our team at Quest Diagnostics. As a key member of our Patient Services Department, you will be responsible for providing technical and non-technical training to our staff, developing and implementing training materials, and ensuring consistency across the region.
Key Responsibilities- Training Delivery: Provide technical and non-technical training to new and existing employees in the Patient Services Department, including training on computer functions, specimen collection and processing, patient care gold standards, quality control/assurance, and billing.
- Training Development: Develop, maintain, and implement training materials, including writing new procedures, implementing roll-out and required training of new procedures, and developing training material for customized training.
- Site Visitation and Process Analysis: Conduct site visits to verify adherence to standard operating procedures, compliance, and safety, and observe current processes to recommend improvements and assist with implementation.
- Externship Program: Schedule and conduct externs interviews, assess phlebotomy skills, provide training for externs, and provide feedback to the Territory Manager/Supervisor on extern performance.
- Corporate Initiatives: Monitor and troubleshoot the implementation of corporate initiatives, including Easypay, Open Invoice, PCGS, E-learning, and Training Initiatives.
- Education: Associates Degree or High School Diploma or Equivalent.
- Experience: 3-5 years of phlebotomy experience or 3-5 years of relevant training experience.
- Licenses and Certifications: Forensic urine collections (DOT/non-DOT) where applicable, and phlebotomy certification (required in certain states).
- Technical Skills: Strong technical skills, including knowledge of computer applications (Microsoft product: Word, Excel, PPT, Outlook) and practical knowledge in patient services data entry (QLS, IDAA, Care360).
- Soft Skills: Strong organizational skills, strong interpersonal skills, strong communication skills, and ability to work independently, develop training materials, and participate in team-oriented projects.
The employee is required to drive, including long distances, and may occasionally be required to attend meetings or training sessions during the evening hours. The employee may on occasion be required to lift up to 25 pounds and may require extended periods of focus and sitting or standing.
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Training Specialist
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Columbus, Ohio, United States Quest Diagnostics Full timeJob SummaryWe are seeking a highly skilled Training Specialist to join our team at Quest Diagnostics. As a Training Specialist, you will be responsible for providing technical and non-technical training to new and existing employees in the Patient Services Department.Key ResponsibilitiesDevelop and implement training programs to enhance employee knowledge...
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Training Specialist
1 week ago
Columbus, Ohio, United States Quest Diagnostics Full timeJob SummaryWe are seeking a highly skilled Training Specialist to join our team at Quest Diagnostics. As a key member of our Patient Services Department, you will be responsible for providing technical and non-technical training to our staff, developing and implementing training materials, and ensuring consistency across the region.Key...
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