Residential Solar Systems Field Engineer

2 weeks ago


Coffeyville, United States Schneider Electric Full time
Join Our Team as a Field Engineer for Residential Solar and Storage

We are on the lookout for proactive engineers who possess innovative problem-solving abilities to become part of our Residential Solar Field Service Team. In this position, the selected candidate will be tasked with diagnosing and resolving on-site challenges, promptly addressing field escalations and service requests, identifying underlying issues, gathering relevant data, and providing interim solutions or escalating to the engineering department as necessary.

Key Responsibilities:
  • Swiftly respond to field escalations, troubleshoot, and effectively resolve on-site challenges.
  • Utilize advanced diagnostic tools and equipment for accurate identification of field issues and data collection for troubleshooting.
  • Reproduce field problems in a controlled environment and analyze data from multiple sources to determine root causes.
  • Propose temporary fixes for field issues and escalate them to engineering, software, and cloud teams when needed.
  • Achieve proficiency in the entire system configuration, covering both hardware and software aspects. Conduct comprehensive diagnostics of the system.
  • Adhere to strict service level agreements (SLAs) when managing field escalations and ensure timely prioritization and resolution of service tickets.
  • Maintain detailed documentation of field issues, including the management of repositories for ongoing product improvement.
  • Hold a Bachelor’s degree in electrical or systems engineering with a minimum of 5 years of experience in the residential solar and storage sector.
  • Field experience with residential solar and storage solutions is essential; experience across various US regions is advantageous.
  • Possess hands-on expertise in residential solar and storage installations, including in-depth knowledge of solar inverters, batteries, rapid shutdown devices, panel wiring configurations, and grounding techniques.
  • Comfortable working in a laboratory setting to replicate issues and conduct root cause analysis.
  • Proficient with electrical testing instruments and data loggers such as power quality meters and insulation testers.
  • Prior experience in resolving field challenges related to power quality, arc flash, connectivity, commissioning, and installation is highly beneficial.
  • Familiarity with relevant codes and standards is a plus.
  • Adaptable to a fast-paced and dynamic work environment.
  • Exceptional documentation and communication skills are required.
  • Willingness to travel at least 20% of the time.
Become an Impact Maker with Schneider Electric

At Schneider Electric, we are committed to creating a culture that supports business success through our core values of Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork. We believe that everyone has the potential to contribute to sustainability efforts, regardless of their role. Join us in our mission to turn sustainability ambitions into actionable results, and help us create a more resilient, efficient, and sustainable world.

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