Engineer for Residential Solar Field Services

2 weeks ago


Coffeyville, United States Schneider Electric Full time
Join Our Team as a Field Service Engineer for Residential Solar and Storage

We are on the lookout for proactive engineers who possess innovative thinking and exceptional problem-solving abilities to become part of our Residential Solar Field Service Team. In this position, the selected candidate will be tasked with diagnosing and resolving site-related challenges, promptly addressing field escalations and service requests, identifying underlying issues, gathering relevant data, and providing temporary solutions or escalating matters to the engineering team.

Key Responsibilities:
  • Swiftly respond to field escalations, troubleshoot, and effectively resolve on-site challenges.
  • Utilize advanced analytical tools and equipment for accurate diagnosis of field issues and for collecting data essential for troubleshooting.
  • Reproduce field challenges in a laboratory setting and analyze data from various sources to determine root causes.
  • Propose interim solutions for field issues and escalate them to engineering, software, and cloud teams when necessary for resolution.
  • Achieve proficiency in the entire system configuration, covering both hardware and software aspects. Diagnose issues by evaluating the system comprehensively from start to finish.
  • Adhere to strict service level agreements (SLAs) when addressing field escalations and ensure timely prioritization and resolution of service tickets.
  • Maintain comprehensive documentation of field issues, including the management of repositories for ongoing product improvement.
  • Possess a Bachelor's degree in electrical and/or systems engineering with a minimum of 5 years of experience in the residential solar and storage sector.
  • Field experience with residential solar and storage products is essential; familiarity with various US regions is advantageous.
  • Hands-on expertise in residential solar and storage installations, including in-depth knowledge of solar inverters, batteries, rapid shutdown devices, panel wiring configurations, and grounding/earthing systems.
  • Comfortable working in a laboratory environment to replicate issues and identify root causes.
  • Proficient with electrical instrumentation and data loggers such as power quality meters and insulation testers.
  • Prior experience in resolving field challenges related to power quality, arc flash, connectivity/networking, commissioning, and installation is highly beneficial.
  • Knowledge of relevant codes and standards is a plus.
  • Ability to thrive in a fast-paced and dynamic work environment.
  • Excellent documentation and communication skills are essential.
  • Willingness to travel at least 20% of the time.
Become a part of our mission to drive sustainability

At Schneider Electric, we are committed to leading the way in innovative sustainability solutions. If you are passionate about sustainability and eager to contribute to a greener world through solar, storage, and electric vehicle charging technologies, this role is an excellent fit for you. Join us in making a significant impact in the field of sustainability.

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