Field Service Engineer, Residential Solar and Storage

1 month ago

Coffeyville, United States Schneider Electric Full time
We are seeking dynamic engineers with innovative thinking and strong problem-solving skills to join our Residential Solar Field Service Team. In this role, the candidate will be responsible for troubleshooting and resolving site issues, responding promptly to field escalations and tickets, identifying root causes, collecting data, and providing workarounds or escalating to the engineering team. We seek individuals with strong critical thinking skills, comprehensive mastery of both hardware and software aspects of the system, and the ability to promptly resolve field issues.

At Schneider Electric, we lead the way in innovative sustainability solutions. If you are passionate about sustainability and dedicated to enhancing the world through solar, storage, and EV charging, then this role is perfect for you.

Responsibilities
  • Quickly address field escalations, troubleshoot, and effectively resolve on-site issues.
  • Employ advanced analytical tools and instrumentation for precise diagnosis of field issues and gathering field data for troubleshooting purposes.
  • Recreate field issues in the lab and correlate data from various sources to pinpoint their root causes.
  • Suggest temporary solutions for field issues and elevate them to engineering, software, and cloud teams when necessary for issue resolution.
  • Become proficient in the complete system configuration, encompassing both hardware and software. Diagnose issues by examining the system comprehensively from end to end.
  • Meet strict SLAs when addressing field escalations and guarantee timely prioritization and resolution of JIRA service tickets.
  • Ensure thorough documentation of field issues, including the upkeep of repositories for ongoing product enhancement purposes.
  • Bachelor's degree in electrical and /or systems engineering with 5+ years in the residential solar and storage space.
  • Field experience with residential solar and storage products is essential; having experience across one or more US regions like California, Texas, Puerto Rico, and the Northeast is advantageous.
  • Hands-on knowledge of residential solar and storage installations, including intricate knowledge of solar inverters, batteries, RSDs, panel wiring configurations, and grounding/earthing schemes.
  • Must be comfortable working in a laboratory environment to recreate issues and root cause.
  • Must be adept with electrical instrumentation and loggers like power quality meters and meggers.
  • Prior experience in addressing field challenges like power quality, arc flash, connectivity/networking, commissioning, and installation is a significant advantage.
  • Familiarity with codes and standards is an added bonus.
  • Must be comfortable working in a fast-paced and dynamic environment.
  • Must have excellent documentation and communication skills.
  • At least 20% travel required.

Let us learn about you Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today

₠36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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