Guest Services Representative

1 week ago


Lenexa, Kansas, United States Midas Hospitality Full time
Guest Services Representative - Springhill Suites

Midas Hospitality is proud to be recognized as one of the Top 100 U.S. Employers. We are seeking an enthusiastic Guest Services Representative to support our operations at the Springhill Suites hotel. This role is essential in managing the arrival, departure, and ongoing needs of our guests, as well as handling telephone inquiries related to reservations and hotel services.

Key Responsibilities:
  • Welcome, register, and assign accommodations to guests while providing room keys and directions.
  • Manage incoming correspondence for guests, including mail and faxes.
  • Respond to inquiries regarding hotel amenities, guest registration, local shopping, dining, entertainment, and travel guidance.
  • Maintain accurate records of room availability and guest accounts.
  • Calculate bills, process payments, and provide change as necessary.
  • Handle reservations, including making, confirming, and canceling as needed.
Ideal Candidate Profile:
  • Prior experience in a Front Desk role is advantageous.
  • Background in customer service is essential.
About Midas Hospitality:

Since our inception, Midas Hospitality has focused on our most valuable asset - our people. With operations spanning over 40 hotels across multiple states, we prioritize creating a workplace where individuals thrive. Our commitment to excellence is reflected in our competitive compensation and benefits, which include:
  • Opportunities for professional growth and development.
  • Comprehensive PTO policies.
  • Medical, Dental, and Vision Coverage.
  • 401k matching programs.
  • Employee Assistance Programs.
  • Discounts on various products and services.
Midas Hospitality is dedicated to maintaining a drug-free workplace and is an equal opportunity employer.

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