Guest Services Representative
1 week ago
Midas Hospitality is proud to be recognized as one of the Top 100 U.S. Employers. We are seeking an enthusiastic Guest Services Representative to support our operations at the Springhill Suites hotel. This role is essential in managing the arrival, departure, and ongoing needs of our guests, as well as handling telephone inquiries related to reservations and hotel services.
Key Responsibilities:
- Welcome, register, and assign accommodations to guests while providing room keys and directions.
- Manage incoming correspondence for guests, including mail and faxes.
- Respond to inquiries regarding hotel amenities, guest registration, local shopping, dining, entertainment, and travel guidance.
- Maintain accurate records of room availability and guest accounts.
- Calculate bills, process payments, and provide change as necessary.
- Handle reservations, including making, confirming, and canceling as needed.
- Prior experience in a Front Desk role is advantageous.
- Background in customer service is essential.
Since our inception, Midas Hospitality has focused on our most valuable asset - our people. With operations spanning over 40 hotels across multiple states, we prioritize creating a workplace where individuals thrive. Our commitment to excellence is reflected in our competitive compensation and benefits, which include:
- Opportunities for professional growth and development.
- Comprehensive PTO policies.
- Medical, Dental, and Vision Coverage.
- 401k matching programs.
- Employee Assistance Programs.
- Discounts on various products and services.
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Guest Services Representative
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Lenexa, Kansas, United States Midas Hospitality Full timeGuest Services Representative - Springhill Suites Midas Hospitality is proud to be recognized as one of the Top 100 U.S. Employers. We are seeking a motivated Guest Services Representative to enhance our operations at the Springhill Suites hotel. This role is pivotal in managing the arrival, departure, and in-house guests, along with handling telephone...
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Guest Services Representative
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